Hotel Front Desk Clerk

4 weeks ago

Fairbanks, United States Comfort Inn Fairbanks Full time
Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit with Hospitality Associates as a hotel front desk agent position on our guest services team Hospitality Associates operates Comfort Inn (opening soon), La Quinta Inn & Suites and Best Western Chena River Lodge in Fairbanks, Alaska. You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today

Responsibilities

•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Bookkeeping: keep accurate records of all hotel guest account information
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Mitigate customer complaints as needed

Qualifications

•Well-versed in taking telephone calls and handling stressful situations
•High school graduate, GED recipient, or equivalent
•Working knowledge of Microsoft Office and reservation management systems
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

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