Branch Manager

Job Description for RETAIL BRANCH MANAGER

THIS POSITION REPORTS TO: Retail Market Manager

MINIMUM REQUIREMENTS FOR POSITION: •High school diploma or equivalent; Bachelor's degree preferred •Excellent customer service skills and prior sales experience •Minimum of 3 years retail banking sales and customer service experience •Minimum of 1 year supervisory/managerial experience •Knowledge of consumer banking products and services •Technical proficiency •Professional image •Strong interpersonal, oral and written communication skills and aptitude •Able to work independently of direct supervision •Demonstrated ability to work in a competitive environment •Demonstrated ability to meet deadlines

PRIMARY ACTIVITIES AND RESPONSIBILITIES: •Understand and support Going for Gr-8 and other bank-wide initiatives •Create customer centric sales and service strategies that build relationships and promote needs based selling •Prospect new and expand existing consumer and business relationships •Develop a working knowledge of treasury management products as they relate to small business •Develop action plans and delegate work and responsibility as appropriate •Promote and achieve accuracy and quality in branch work •Adhere to regulations and policies and procedures, using good judgment when making exceptions or approval decisions within assigned limits •Promote the development of branch staff through coaching and training, including scheduled coaching sessions •Achieve assigned goals through the management of branch staff, assets and opportunities •Understand and maintain the branch operating budget •Develop and maintain proficiency with job-related systems and equipment •Enroll in the Retail Management Program •Participate in available training opportunities •Understand, comply and promote the Bank mission, organizational structure, employee handbook, bank security, policies and procedures, standards of conduct and incentive program •Support Community Reinvestment Act (CRA) through business development efforts and by participating in bank hosted and community events •Perform other duties as needed or assigned.

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