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Customer Service Administrator

2 months ago

St Robert, United States MFA Oil Full time
Overview

The Customer Service Administrator is responsible for providing a high level of service to Big O Tires customers. Responsibilities include greeting customers, receiving payments, entering inventory, ordering and receiving parts and tires, completing bank deposits, and completing Purchase (P-Card) reconciliation.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities
  • Consistently and courteously greet and thank each customer
  • Answer phones and satisfy routine requests courteously
  • Invoice customers out with full customer information; Name, Phone Number, Email, and Address
  • Receive invoices from vendors into Navex and assist in P-Card reconciliation
  • Ensure that customer payments are completed accurately and applied to the correct account
  • Conduct efficient and accurate sales transactions
  • Notify supervisor of any sales, cash or operating discrepancies
  • Assist with sales as directed by manager
  • Prepare and deliver bank deposits.
  • Execute all company programs, policies, and procedures as requested
  • Attend weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
  • Monitor customer service area and host waiting customers
  • Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences to the customers
  • Aid in keeping show room, restrooms, and checkout areas clean and stocked
  • Complete all required training in a timely manner
  • Adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations
  • Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
  • Maintain timely and professional communication with management, employees, vendors and customers
  • Keep supervisor informed of any maintenance problems and/or any issues that need attention
  • Other duties as assigned
Job Requirements
  • High school diploma or equivalent
  • At least 18 years of age
  • Some travel required for training
  • Valid driver's license and reliable transportation for bank deposits
  • Basic understanding of accounting principles
  • Ability to consistently operate a computer and other office productivity machinery including Microsoft Office products
  • Capability to learn new concepts and use technical materials
  • Ability to perform mathematical calculations in order to make change, complete reports, and account for products
  • Ability to visually observe and inspect items and work environment for regular job responsibilities and safety concerns
  • Physical ability to remain in a stationary position (standing and/or sitting) for up to nine hours per shift
  • Physical ability to move and position self to move and retrieve products and supplies from shelves under counters or stacks of inventory weighing up to 50 pounds
  • Ability and willingness to work with hazardous materials
  • Ability to exchange accurate information verbally and in written form with the customers of MFA Oil in English
  • Ability to meet company requirements including successful pre-employment drug screening, Motor Vehicle Report (MVR), and criminal background check
  • Legal authorization to work in the United States of America
Preferred Skills
  • 1-3 years of customer service or other applicable work experience
  • Ability to meet deadlines with a high degree of time management and accuracy
  • Ability to grasp new concepts quickly and work at a fast pace
  • Ability to work both independently and in a team environment
  • Ability to set priorities and goals and develop plans for achieving them
  • Ability to thrive in a fast paced, growing organization and rapidly changing environment
ABOUT MFA PETROLEUM COMPANY

MFA Petroleum is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and a Big O Tires franchise in Missouri, Arkansas, and Kansas.

MFA Oil supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. MFA Oil also operates BluSphere Energy, a solar panel installation company, and APM, a wholesale fuel distributor.
BENEFITS

Our benefits are designed to invest in you We offer a comprehensive benefits structure for regular full-time positions including competitive wages; paid time off and paid company holidays; and the opportunity to share in company success through profit sharing and/or performance incentives. Retirement benefits include a 401(k) plan with a company match. Health benefits include medical, dental, vision, life insurance, and short- and long-term disability.
OUR CULTURE

The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.
  • Put Customers First
    • Respect Everyone - Demonstrate high regard or show special attention to customers, coworkers, vendors... everyone you come in contact with.
    • Provide Excellent Service - Go the extra mile to ensure our customers are happy and satisfied with our products and services.
    • Deliver on Your Promises - Do what you say you are going to do, when you say you are going to do it. Every time.
  • Be Tenacious
    • Give Your Best - Always give your best effort and seek to improve every day.
    • Never Settle - Settling can lead to compromising on effort and quality of work. Find a way forward and don't settle for "It can't be done."
    • Work Passionately - Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care.
  • Lead by Example
    • Do the Right Thing - When we let honesty and integrity be our guide, we will always be headed in the right direction.
    • Take Ownership - Each of us must be accountable for ourselves, our colleagues, our customers and our company.
    • Act with Empathy - When we recognize and understand each other's challenges, we communicate better and grow stronger as a team.

GROWTH & DEVELOPMENT

We believe there's always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.