Hotel Assistant General Manager

2 weeks ago


Yonkers, United States Courtyard Residence Inn- Yonkers, NY Full time

Job Description

Job Description

Assistant General Manager for the Residence Inn Yonkers

Responsibilities: - Assist in managing the day-to-day operations of the hotel, including overseeing the front desk and guest relations. - Handle phone systems and ensure proper phone etiquette is maintained. - Assist with night audit procedures, including reviewing and reconciling daily transactions and preparing reports. - Provide excellent customer service to guests, addressing any concerns or issues that may arise. - Assist in training and supervising front desk staff, ensuring they are knowledgeable about hotel policies and procedures. - Collaborate with other departments, such as housekeeping and maintenance, to ensure smooth operations and guest satisfaction. - Assist in managing room reservations and ensuring accurate billing. Qualifications: - Previous experience in a hotel or hospitality setting is preferred. - Strong communication skills, both written and verbal. - Excellent customer service skills with a focus on guest satisfaction. - Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. - Proficient in using computer systems and hotel management software. - Attention to detail and strong organizational skills. Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed. Job Type: Full-time Salary: From $70,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Work Location: In person

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