SAP S2C Senior Business Analyst

4 weeks ago

Sioux Falls, United States Baker & McKenzie Rechtsanwaltsgesellschaft mbH Full time

The SAP S2C Senior Business Analyst will work with the Level 2 team in the resolution of incidents routed from Level 2 support and participate in project work including creating functional and process designs and executing testing activities.

The role holder will work closely with Business stakeholders, the Development team, Basis & Security teams, other functional architects, and integration partners to deliver SAP solutions with the highest efficacy. Responsibilities: Provide Level 3 support including root cause analysis, proposing and implementing structural solutions, testing, and tracking the resolution for problems escalated from Level 2 Act as SME on the Service-to-Cash business processes and SAP / S4 HANA functionality and support end users in performing the business processes within SAP; assist the Functional Support Lead with specific Service-to-Cash questions as necessary As part of the Change Management process, complete implementation work orders as necessary; for emergency application changes, execute testing activities in the test environment Participate in the project work, new implementations, and planning of future system enhancements as needed, including integration testing, regression testing, user training if needed, and post-go-live support Assist with the creation of comprehensive functional and process designs that address the needs of key stakeholders from the business Assist with configuration activities for the Sales and Distribution (SD)-Resource Billing (e.g., billing formats, pricing, taxes, etc.), Project Systems (PS), and Personnel Administration (PA) modules to satisfy business requirements and business process design Provide input to and support the creation of SAP / S4 HANA training and SAP knowledge management documentation as it relates to the specific functional area of expertise Participate in the build, deployment, testing, and remediation of release(s) Create documentation suitable for internal systems control and end users which include Business Process Procedures Supervise and coach the Level 2 team and manage the incident resolution process Able to work occasional early morning, evening, or weekend hours for production support, upgrade, or other projects as necessary Document the solutions to optimize the maintenance and improve the knowledge base Collaborate with other functional leads in the design, develop, and deploy an integrated solution that meets organizational needs Adapt Industry best practices to optimize the SAP solutions for the legal industry Skills and Experience: Proficient in S4/HANA and FIORI applications in regards to Service to Cash areas End User support on performing business processes within SAP, preferably Service-to-Cash processes Strong knowledge of service-to-cash processes (e.g., billing, budgeting, client matter management, cost processing, fee management, matter budgeting, normalization, time recording, WIP management) Excellent understanding of project systems, Pricing technique, RRB, and integration to FI / P2P applications Strong knowledge of Pro Billing solutions for the Legal/SNAP solution Self-starter with excellent analytical thinking skills and high attention to detail who can work independently on tasks/projects with limited supervision Recognized as a leader who is committed to developing others and driving for results while continuously translating a corporate direction into departmental objectives Demonstrated ability to provide support and build key relationships with stakeholders through collaboration and visibility to the progress of projects impacting desired business results Legal industry experience is a plus Proficient in SAP S/4 HANA and FIORI applications BS or MS degree in engineering, business, a related technical field, or equivalent experience is required. In addition: Demonstrated experience with the SAP Sales and Distribution (SD)-Resource Based Billing and Project System (PS) modules with extensive knowledge of the best business practices, as well as a strong understanding of the integration points to other SAP modules such as MM-Purchasing and FI-CO

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