Resolution Analyst I

2 weeks ago

Hoffman Estates, United States Varite Full time
Duties:
Responsible for issue resolution and arranging for past due amounts and proactively calling account base, process billing adjustments, dispute management, and reconciliation of payments and contracts as needed.

Works closely with Dealer's Accounting department up to Dealer Principle and Internal departments including Contracting, Billing, Sales, Implementation, Support, Controllers and VP to ensure clients are billing contracted, installed and functional and payments are received on valid billing.

Resolves escalated client issues/disputes using problem solving skills

Researches issues which includes contacting internal Client business groups to determine resolution

Provides account reconciliations to include contract versus invoice and payment application

Acts as an escalation point on inquiries from internal Client and external clients

Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts

Meet monthly Department A/R Goals and Service Level Agreements (SLA)

Create Manual Invoice Presentments per client specifications

Learning our different businesses/products and contracts for issue resolution

Review and validate Disputes, process credit memos, billing adjustments, and correct billing errors as needed

Collect on short pays/deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed

Proactively contacts clients to review first invoice after an Upgrade/Renewal/OC

Responsible for handling all correspondence from internal and external clients timely

Updates management on potential issues. Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation

Organize priorities to meet deadlines and meet client expectations

Performs other related duties as assigned.

Skills:
Bilingual French (Canada) required

Excellent Written and Verbal communication Skills

Proficient working knowledge in Microsoft Office - Excel a must

Ability to work independently and to adapt to a fast changing environment

Strong Customer Service Skills

Strong attention to detail

Self-Motivator while actively participating in a team environment.

Education:
High School Diploma or equivalent

Remote- can be located in US or Canada.

  • Field Technician Support Analyst

    6 days ago

    Hoffman Estates, United States The Breakaway Group Full time

    Our client procures, deploys and supports IT technologies for major national retailers & restaurants.We are currently seeking a Field Technician Support Analyst to join the team. The Field Technician Support Analyst provides basic technical support to our onsite field technicians on repairs and installations of point-of-sale equipment and peripherals. He/she...

  • Field Technician Support Analyst

    6 days ago

    hoffman estates, United States The Breakaway Group Full time

    Our client procures, deploys and supports IT technologies for major national retailers & restaurants.We are currently seeking a Field Technician Support Analyst to join the team. The Field Technician Support Analyst provides basic technical support to our onsite field technicians on repairs and installations of point-of-sale equipment and peripherals. He/she...

  • Pediatrician Wanted for Locum Tenens Assignment

    4 weeks ago

    Hoffman Estates, Illinois, United States LocumJobsOnline Full time

    About the AssignmentWe are working with CompHealth to find a qualified Pediatrics MD for a locum tenens assignment in Illinois. The ideal candidate will have an active state license, be board certified or board eligible, and have experience in pediatrics.The assignment details are as follows:Days and nights availableNRP and PALS certification required5-12...

  • Sales and Service Technician

    1 month ago

    Hoffman Estates, United States Bridgestone Americas Full time

    **Company Overview** Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service...

  • IT Help Desk Analyst

    4 weeks ago

    Patuxent River Estates, Maryland, United States Seneca Holdings LLC Full time

    About the Role:Seneca Holdings LLC is seeking a highly motivated IT Help Desk Analyst to support our government customer with network system administration in support of the model based systems engineering support team.This position will be remote but must be commutable to the Patuxent River, MD, area for occasional client site visits.The successful...

  • Senior Tactical Systems Analyst

    3 weeks ago

    Patuxent River Estates, Maryland, United States JobGet Staffing Full time

    JobGet Staffing is seeking a Senior Tactical Systems Analyst to support NAVAIR's Tomahawk program in the Patuxent River area. This position is assigned to PMA-281, Strike Planning and Execution Program Office and is responsible for developing and refining Tomahawk Missile requirements while performing system and program analysis.Key Responsibilities:Develop...

  • IT Help Desk Specialist

    4 weeks ago

    Patuxent River Estates, Maryland, United States Seneca Holdings LLC Full time

    About the Role:Seneca Holdings LLC is seeking a highly motivated Technical Support Analyst to support our government customer with network system administration in support of the model based systems engineering support team.This position will be remote but must be commutable to the Patuxent River, MD, area for occasional client site visits.Key...