Enrollment Technician Team Trainer
2 weeks ago
Job Summary:
- Develop and maintain training materials, schedules, and training log. Provide training and support to staff members as needed. Process member enrollment from paper applications, spreadsheets and electronic transactions, in multiple system applications. Meet data entry timelines and accuracy requirements. Ensure compliance with policies, procedures, and applicable laws and regulations.
Essential Responsibilities
Team Trainer:
- Provide new hire training for Enrollment Technician I and II positions. Provide cross-department training as needed.
- Develop and maintain training materials, schedule, and training log.
- Audit employees work, tracking accuracy results and provide feedback to trainee and Team Leader.
- Audit PRISM errors, paper and electronic enrollments, to prevent future errors and identify training needs.
- Develop and administer skill checks during and after training.
- Provide weekly status reports to Team Leader and Manager during initial training period. Provide status updates to Team Leader and Manager at 90 days.
- Develop and lead monthly mentor lessons for team.
- Monitor and maintain policies and procedures, job aids and desktop procedures.
- Take a lead role with testing and validation of interface changes, defects, and configuration changes to the core system and related applications.
- Lead and participate with process improvement and new technology to ensure efficiency, accuracy and effectiveness.
- Attend company and department level trainer meetings.
Tech Entry:
- Enter data for subscribers and dependents, with a high level of speed and accuracy, utilizing applicable state laws.
- Communicate with Sales, Membership and Group Processing teams regarding missing enrollment information or validation of application data.
- Process special enrollments per current entry and audit procedures. Review applications with unusual circumstances with Team Leader. Verify prior creditable coverage when necessary.
- Meet accuracy standards and PRISM measures.
- Update subscriber demographic information based on enrollment applications and spreadsheets, modifying coverage selections for customized plans.
- Work with the Health Services Department, researching prior coverage credits for pre-authorizations.
- Generate letters as needed for missing information on member applications for group policies.
- Respond to internal customers regarding application processing procedures and status on specific enrollment applications.
- Assist in the development, updates, and revisions to job aids and policies and procedures.
- Monitor Hackberry Letter error report on a weekly basis and make corrections to letter errors on member records as needed.
- Make NCOA Address Corrections and research as the report comes in.
Supporting Responsibilities:
- Meet department and company performance and attendance expectations.
- Participate in daily visual board huddle, team/department meetings, mentor training, idea board, and team building activities.
- Participate in various committees, interoffice meetings, and attend Mentor Lessons as scheduled.
- Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
- Perform other duties as assigned.
SUCCESS PROFILE
- Work Experience: Minimum of two years prior office work experience with strong keyboarding and 10-key skills required. Minimum of six months of Enrollment Technician experience or equivalent training experience is required. Experience with Excel is preferred.
Education, Certificates, Licenses: High school diploma or equivalent required.
- Knowledge: Ability to understand and interpret Federal, Oregon, Montana, Washington and Idaho State laws and PacificSource contract provisions. Excellent verbal, telephone and written communication skills. Ability to adhere to company and department policies and meet expectations for service, accuracy and efficiency. This position will act as a resource for others relating to Enrollment Technician entry, procedures, and background. Must work independently, make decisions, and serve as a role model for other team members.
- Competencies
- Adaptability
- Building Customer Loyalty
- Building Strategic Work Relationships
- Building Trust
- Continuous Improvement
- Contributing to Team Success
- Planning and Organizing
- Work Standards
- Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately less than 5% of the time.
-
Enrollment Technician Team Trainer
2 weeks ago
Springfield, United States PacificSource Health Plans Full timeJob Summary:Develop and maintain training materials, schedules, and training log. Provide training and support to staff members as needed. Process member enrollment from paper applications, spreadsheets and electronic transactions, in multiple system applications. Meet data entry timelines and accuracy requirements. Ensure compliance with policies,...
-
Enrollment Technician Team Trainer
2 weeks ago
Springfield, United States PacificSource Health Plans Full timeJob Summary:Develop and maintain training materials, schedules, and training log. Provide training and support to staff members as needed. Process member enrollment from paper applications, spreadsheets and electronic transactions, in multiple system applications. Meet data entry timelines and accuracy requirements. Ensure compliance with policies,...
-
Enrollment Technician Team Trainer
2 weeks ago
Springfield, United States PacificSource Health Plans Full timeJob Summary:Develop and maintain training materials, schedules, and training log. Provide training and support to staff members as needed. Process member enrollment from paper applications, spreadsheets and electronic transactions, in multiple system applications. Meet data entry timelines and accuracy requirements. Ensure compliance with policies,...
-
Senior Technical Skills Trainer
7 days ago
Springfield, United States Gulfstream Aerospace Corporation Full timeSenior Technical Skills Trainer (Aviation Trainer) in GAC Westfield Unique Skills: A&P Technical Trainer. Aviation Technical Trainer. Education and Experience Requirements High School Diploma or GED required. 6 years related maintenance experience and technical training. A&P (FAA Airframe and Powerplant) license required....
-
Senior Technical Skills Trainer
7 days ago
West Springfield, United States Hiring Now! Full timeSenior Technical Skills Trainer (Aviation Trainer)in GAC Westfield Unique Skills: A&P Technical Trainer. Aviation Technical Trainer. Education and Experience Requirements High School Diploma or GED required. 6 years related maintenance experience and technical training. A&P (FAA Airframe and Powerplant) license required. Position Purpose: The RS Technical...
-
Travel Skill Trainer
1 month ago
Springfield, United States The MH Group Full timeJob DescriptionJob DescriptionTemp to HireStarting Pay Rate: $18.45 per hour, plus mileage (after 90 days, $19.45 per hour)Hours: 9:00 AM to 4:30 PMWe are seeking several dynamic and experienced Traveling Skill Trainers to join our client's team. In this role, you will provide comprehensive training and support to individuals with diverse abilities...
-
Personal Trainer
5 days ago
West Springfield, United States Healthtrax Fitness & Wellness Full timeJob DescriptionJob DescriptionAre you feeling stuck and not reaching your full income potential as a personal trainer?Do you long to be around like-minded fitness pro's? Or maybe you want to advance your book of business and give your clients a better training experience?We can help!Besides solving all of the above... There is an array of membership...
-
Certified Athletic Trainer II
4 weeks ago
Springfield, Illinois, United States MEDSTAR HEALTH Full timeAthletic Trainers are highly qualified, multi-skilled health care professionals who collaborate with physicians to provide preventative services, emergency care, clinical diagnosis, therapeutic intervention and rehabilitation of injuries and medical conditions. The Certified Athletic Trainer (ATC) II/Community Liaisons (CL) providededicated comprehensive...
-
Director of Managed Care Enrollment Services
7 days ago
Springfield, United States Burrell Behavioral Health Full timeJob Description: Job Title: Director of Managed Care Enrollment Services Location: Missouri: Springfield, St. Louis, Columbia, Kansas City, Kirksville; Illinois: Quincy; Oklahoma: Tulsa (Remote/Hybrid Options Available) Department: Managed Care Employment Type: Full-Time Shift: Mon-Fri 8am-5pm Job Summary: Are you a passionate and dedicated healthcare...
-
Certified Personal Trainer
6 days ago
Springfield, United States ttg Talent Solutions, Inc Full timeJob Title: Personal Trainer Earning Potential: $40-$70 + an hour (plus club membership and competitive benefits) Location: Springfield, VA Type: Full-time About Us: Join the premier destination in the sports, wellness, and active entertainment industry. With 450,000 sq. ft. of developmental and competitive programs, teams, and opportunities in more than 30...
-
Certified Personal Trainer
7 days ago
Springfield, United States ttg Talent Solutions, Inc Full timeJob Title: Personal Trainer Earning Potential: $40-$70 + an hour (plus club membership and competitive benefits) Location: Springfield, VA Type: Full-time About Us: Join the premier destination in the sports, wellness, and active entertainment industry. With 450,000 sq. ft. of developmental and competitive programs, teams, and opportunities in more than 30...
-
Certified Personal Trainer
5 days ago
Springfield, United States ttg Talent Solutions, Inc Full timeJob Title: Personal Trainer Earning Potential: $40-$70 + an hour (plus club membership and competitive benefits) Location: Springfield, VA Type: Full-time About Us: Join the premier destination in the sports, wellness, and active entertainment industry. With 450,000 sq. ft. of developmental and competitive programs, teams, and opportunities in more than 30...
-
Director of Managed Care Enrollment Services
2 days ago
Springfield, United States Burrell Behavioral Health Full timeJob Description: Job Title: Director of Managed Care Enrollment Services Location: Missouri: Springfield, St. Louis, Columbia, Kansas City, Kirksville; Illinois: Quincy; Oklahoma: Tulsa (Remote/Hybrid Options Available) Department: Managed Care Employment Type: Full-Time Shift: Mon-Fri 8am-5pm Job Summary: Are you a passionate and dedicated healthcare leader...
-
Certified Personal Trainer
7 days ago
Springfield, United States ttg Talent Solutions Full timeJob Title: Personal TrainerEarning Potential: $40-$70 + an hour (plus club membership and competitive benefits)Location: Springfield, VAType: Full-time About Us: Join the premier destination in the sports, wellness, and active entertainment industry. With 450,000 sq. ft. of developmental and competitive programs, teams, and opportunities in more than 30...
-
Certified Personal Trainer
6 days ago
Springfield, United States ttg Talent Solutions Full timeJob Title: Personal TrainerEarning Potential: $40-$70 + an hour (plus club membership and competitive benefits)Location: Springfield, VAType: Full-time About Us: Join the premier destination in the sports, wellness, and active entertainment industry. With 450,000 sq. ft. of developmental and competitive programs, teams, and opportunities in more than 30...
-
Enrollment Marketing Specialist
6 days ago
Springfield, United States Drury University Full timeJob Description Job Description Job Title : Enrollment Marketing Specialist Division: Marketing and Communications Department: Marketing and Communications Schedule: Regular, FT, 12m, hours may vary Supervisor: Exec. Dir. of Marketing /Dir. of Admission IPEDS Classification: 43 FLSA Classification : Exempt Job Summary: Reporting to the Executive Director of...
-
Enrollment Marketing Specialist
6 days ago
Springfield, United States Drury University Full timeJob DescriptionJob DescriptionJob Title: Enrollment Marketing Specialist Division: Marketing and CommunicationsDepartment: Marketing and Communications Schedule: Regular, FT, 12m, hours may varySupervisor: Exec. Dir. of Marketing /Dir. of Admission IPEDS Classification: 43FLSA Classification: Exempt Job Summary:Reporting to the Executive Director of...
-
Personal Trainer Fitness Professional
5 days ago
West Springfield, United States Healthtrax Fitness & Wellness Full timeJob DescriptionJob DescriptionCertified Personal Trainer OpportunityWork should be win/win so give yourself a raise for the work you do in the field you love. Join our winning fitness team in West Springfield and surround yourself with like minded career professionals.Take control of your earning potential with Healthtrax' generous certified personal...
-
Springfield, Illinois, United States Abbott Laboratories Full timeAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.About...
-
Pharmacy Technician II
8 hours ago
Springfield, United States Memorial Health University Medical Center Full timeOverview:Under the direct guidance and supervision of a licensed Pharmacist(s), and following all Federal and State regulations, prepares and distributes medications and maintains drug inventory and patient records. Qualifications: Education: High School diploma/GED or current enrollment in High School/GED program...