CLINICAL CUSTOMER SVC COORD- Meyer 9

Overview CLINICAL CUSTOMER SVC COORD- Meyer 9 (Day 40) Location: Johns Hopkins Hospital, Baltimore, MD 21287 Schedule: Day Shift, Monday-Friday 8am-4:30 pm Shift: Monday-Friday 8am-4:30 pm Join a fantastic global healthcare organization Employee and Dependent Tuition Assistance; Career growth and development; Affordable and comprehensive benefits package. Responsibilities Facilitate information exchange between customers: patients, families, healthcare team, other departments, vendors, or outside agencies. Serve as an initial point of contact for customers in person or by phone. Perform various integral activities to assist medical, nursing, and administrative staff in meeting unit, department, and institutional needs. Assist with coordinating, planning, developing, and implementing assigned projects. Oversee front desk and administrative duties. Responsible for day-to-day supervision and performance management of clerical support staff. Education and Experience Education: An Associate's degree is required. Experience: Proficiency in medical terminology (equivalent to JHH-sponsored course completion). Strong understanding of office and administrative procedures, with 2-3 years of related experience. Advanced computer skills, including proficiency in word processing, PowerPoint, and spreadsheet software. Work Experience: 2 - 3 years of work experience using customer service, data management, time management, and office management skills preferred. Must have PC/application skills, the ability to use various communication tools such as a pager, and operate, troubleshoot, and maintain general office equipment. Contributes to the development of budgetary targets. Monitors and takes corrective action when targets are not met. Prioritizes and organizes own work based on established hospital guidelines, policies, and protocols. Prioritizes/organizes the work of other clerical staff to meet unit demands. Makes decisions regarding work processes based on hospital guidelines, policies, and protocols. Maintains current knowledge of relevant protocols and procedures and recommends revision when indicated. Supervisory Responsibility Oversees and coordinates daily activities of clerical support staff. Solves complex problems related to unit operations, independently or in consultation with unit leadership. Recognizes and mobilizes appropriate resources that lead to problem resolution. Uses the chain of command effectively and utilizes information from computerized and paper systems supporting functions such as medical records, admissions, transfers, discharges, order entry, labs, etc. Inputs, retrieves, coordinates, and communicates data from multiple sources upon request. Operates and maintains all communication and office technology used on the unit. Working Conditions Use a keyboard, computer, monitor, and other business communication devices for long periods. Standing, walking, and/or sitting for extended periods. Transporting wheelchairs, beds, and related equipment. Possible exposure to communicable diseases, hazardous materials, and pharmacological agents. Adherence to work availability and unit scheduling requirements (including availability calls, mandatory overtime, on-call, and shift work). Salary Salary Range: Minimum 21.21/hour - Maximum 37.12/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. Salary discussions may occur during candidate screening calls where the range is displayed as a placeholder. We are committed to creating a welcoming and inclusive environment, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers. Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Apply #J-18808-Ljbffr