Customer Service Agent

4 weeks ago

Houston, United States New York Life Full time
Description

Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the Customer Service Agent position at our company You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.

Responsibilities

•Respond promptly and professionally to client inquiries via various communication channels, including phone, email, and chat
•Provide accurate information about New York Life's insurance and financial products, coverage options, policy terms, and benefits
•Address client concerns and issues, ensuring timely resolution and maintaining a high level of client satisfaction
•Collaborate with cross-functional teams to coordinate and facilitate the processing of policy changes, claims, and other client requests
•Maintain accurate and detailed records of client interactions, transactions, and communications in the company's systems
•Educate clients about policy features, payment options, billing inquiries, and account management tools
•Identify opportunities to enhance the client experience and make recommendations for process improvements
•Stay updated with industry trends, products, and services to provide clients with relevant and up-to-date information
•Support the sales team by assisting with client onboarding, policy applications, and information gathering

Qualifications

•High school diploma or equivalent (Associate's or Bachelor's degree preferred)
•Prior experience in a customer service or client-facing role, preferably in the insurance or financial services industry
•Excellent communication skills, both verbal and written
•Strong problem-solving and analytical abilities
•Proficient in using computer systems and software for data entry, documentation, and communication
•Ability to multitask and manage time effectively in a fast-paced environment
•Empathetic and patient attitude with a genuine desire to help clients
•A detail-oriented and organized approach to handling client requests and inquiries
•Bilingual language skills are a valuable asset
•Must be licensed or willing to get licensed in Life & Health Insurance
•Sales experience preferred

  • Customer Service Representative

    2 days ago

    Houston, United States Felicia Olowu - State Farm Agent Full time

    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. **Responsibilities**: - Provide prompt, accurate, and...

  • Customer Service Representative

    1 week ago

    Houston, United States Winnie Hui - State Farm Agent Full time

    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. **Responsibilities**: - Establish customer relationships...

  • Customer Service Representative

    5 hours ago

    Houston, United States Patrick Thach - State Farm Agent Full time

    **Benefits**: - Training & development Position Overview I am seeking dynamic insurance professionals for the office of Patrick Thach - State Farm Agent who are interested in helping my business grow through value based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast paced environment, then this...

  • Customer Service Manager

    5 hours ago

    Houston, United States Felicia Olowu - State Farm Agent Full time

    Position Overview I am a local State Farm Insurance Agent looking to hire an outgoing and customer-focused individual who enjoys working with the public. Do you aspire to some day run your own business, be an advisor looked to in your community, and lead a team? As part of my successful team, I will assist in developing your business leadership skills,...

  • Customer Service Representative

    1 week ago

    Houston, United States Chase LaGarde - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Service Representative

    13 hours ago

    Houston, United States Felicia Olowu - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Service Representative

    1 week ago

    Houston, United States Patrick Thach - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Training & development Position OverviewI am seeking dynamic insurance professionals for the office of Patrick Thach - State Farm Agent who are interested in helping my business grow through value based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast paced...

  • Customer Service Representative

    10 hours ago

    Houston, United States Felicia Olowu - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesProvide prompt,...

  • Customer Service Manager

    1 week ago

    Houston, United States Angelica Vasquez - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Service Manager

    11 hours ago

    Houston, United States Angelica Vasquez - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Service Representative

    1 week ago

    Houston, United States Lunnon George - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Service Representative

    1 week ago

    Houston, United States Alicia Dubose - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Service Representative

    1 week ago

    Houston, United States Stephanie Lee - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm Insurance and financial service products.Responsibilities:Establish...

  • Customer Service Representative

    1 week ago

    Houston, United States Jerrad Ragsdell - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Service Representative

    1 week ago

    Houston, United States Theo Franklin - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Representative

    1 week ago

    Houston, United States Freddie Gant - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Representative

    1 week ago

    Houston, United States Jermaine Phillips - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...

  • Customer Service Representative

    11 hours ago

    Houston, United States Jermaine Phillips - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...

  • Customer Service Representative

    1 week ago

    Houston, United States Troy Hooper - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...

  • Customer Service Representative

    1 week ago

    Houston, United States Al Johnson - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...