IT Technician

2 weeks ago

Charlotte, United States The Cypress of Charlotte Full time
Job Description

When you work at The Cypress of Charlotte, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life

The Cypress of Charlotte is recruiting for a hospitality focused full-time IT Technician to join our team to work Monday through Friday, 8:30am - 5:00pm. The IT Technician facilitates the efficient operation of the IT services for members and staff by performing a variety of customer service and IT tasks.

Here are a few of the daily responsibilities of an IT Technician:
  • Assist "walk-up" user requests, problems, and questions at the IT Help Desk
  • Resolves escalations to the IT Help Desk originating from a call/email from the call center or Site Support that has been determined to be a quick-fix
  • Laptop / Desktop hardware troubleshooting
  • Software Troubleshooting (Windows 10 and 11/ Office 365 / VPN, etc.)
  • Mobile devices (iOS, Windows Mobile/Surface, and Android)
  • Preliminary AV/VC upkeep and troubleshooting
  • Basic Active Directory accounts administration
  • Quick response to "user-down" scenarios
  • Triage requests or problems appropriately to other support teams
  • Timely and accurate ticket creation and management. Create and maintain a written knowledge base.
  • Assisting residents and staff with navigating potential cyber security threats/scams.
Here are a few of the qualifications we need you to have:
  • A minimum of two years of experience in customer service
  • IT Technical degree or some college courses in IT is preferred
  • The ability to faciliate and manage multiple IT related tasks with an emphasis in hospitality
  • Self motivation and prompt responsiveness to support requests is a must
  • Ability to readily adjust to frequently changing assignments
  • Demonstrate understanding, patience, tact, respect and courtesy in dealing with members and their families
  • Exhibit initiative, sound judgment and dependability
  • Comprehensive knowledge of administrative functions including office equipment
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Excellent organizational skills and attention to detail
  • Proven ability to work effectively in a team environment
  • Must be able to read, write, and follow oral and written instructions in English.
Pay Range: $20- $22 per hour, depending on experience.

PERKS OUTSIDE OF THE PAYCHECK:
  • Optional Daily Pay (work today, get paid tomorrow)
  • Employee Referral Bonus Program
  • Employee Recognition Program
  • Employee Discount Program
  • Employee Appreciation Bonuses
  • Senior advocacy
  • Rewarding hospitality-driven environment
  • Growth opportunities
  • Diverse culture
  • Open door atmosphere
  • Free employee meals
  • Free parking
  • Flexible work schedule
  • Beautiful, resort-like campus on over 60-acres


Available benefits for full-time employees include medical, dental, vision, company paid life insurance, disability, 401(k) with company match, and a generous paid time off program. Full-time employees are eligible for benefits on the first day of the month following 30-days of employment.

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you

Drug-free workplace.

EEO & E-verify employer.

#sponsor