Hotel Front Desk Clerk

4 weeks ago

Seaside, United States Oceanfront Promenade Inn & Suites Full time
Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today

Responsibilities

•Connect with the housekeeping department to ensure guest accommodations are ready
•Handle customer complaints as necessary
•Bookkeeping: keep accurate records of all hotel guest account information
•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications

•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•Exhibits working knowledge of Microsoft Office and reservation management systems
•Has experience answering telephone calls and troubleshooting stressful situations
•Must have graduated high school, received a GED or equivalent

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