Field Service Engineer
3 weeks ago
SUMMARY:
This family is responsible for performing customer support activities involving the installation, modification, and repair of complex equipment and systems.
Conducts on-site installation and testing of equipment to ensure proper working order.
Isolates equipment start-up malfunctions and takes corrective action.
May make technical presentations and has a strong knowledge of products.
Trains customer personnel in equipment operation and maintenance responsibilities.
Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing.
(It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee.)
Scope: Receives assignments in the form of objectives with goals and process to meet goals outlines. Work is reviewed by management to measure meeting objectives.
Problem Complexity: Works on problems of moderate scope where analysis of data requires evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
Impact: Personal judgment and performance may affect the cost, schedule and quality of individual projects. Decisions or failure to achieve results may cause minor adverse delays in schedules. LIAISON: Interacts daily with supervisors and/or functional peer groups and may interact w/customer. Interaction normally involves exchange or presentation of factual information.
Freedom To Act: Normally receives no instruction on routine work, general instruction on new assignments.
Leadership And Management: Knowledge/Skills And Ability: Having the knowledge and experience, able to handle usual and common occurring job events with minimal assistance. Choice of action requires more than common sense before knowing what to do under special circumstances.
Typical Education And Experience: Bachelor's degree in Business Administration (or related field) and 2+ years of related experience.
JOB REQUIREMENTS:
Installs and commissions Mid-Energy Portals (MEP) and Low Energy Portals (LEP), IP6500 Vehicle and Cargo Inspection Systems (VACIS) and Exploranium, Radiation Portal Monitor (RPM) systems.
Isolating equipment start-up malfunctions and take corrective actions.
Performs a variety of technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or factory locations.
May be called upon to work on equipment that has little or no documentation or training.
Meets weekly project installation goals within required deadlines.
Support Engineering activites during Factory Acceptance testing.
Ensures that tools and test equipment are properly maintained and calibrated.
Working with team members to achieve success during installations of equipment and systems.
Maintains clear and concise business communication proficiency, both oral and written
Travel, overtime and work hours other than Monday-Friday may be required.
Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
Performing ad-hoc and predetermined work assignments with instructions.
Maintains effective customer communications and relations.
Ability to multi-task, work accurately and with attention to detail in a Field Service environment.
Ability to interpret wiring diagrams, schematics, system manuals and technical directives for troubleshooting purposes.
Must be able to obtain a US Passport in order to support OCONUS travel.
Willing to work on challenging international projects for short durations.
Work well with peers from various backgrounds to build effective work relationships.
Must be able to work outdoors and in all types of weather conditions.
PREFERRED QUALIFICATIONS:
Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs
Working knowledge of x-ray and/or CT technologies
Network installation and configuration is a plus
PLC experience is a plus
Previous field electrical assembly experience
Certified forklift and aerial lift operator
Experience with rigging and material handling
Basic understating of OSHA standards and practices
Software integration with electric/mechanical equipment
Previous hands on project management is a plus
Bilingual language skills (Spanish) a plus
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Drug Screen may be required.
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