Patient Services Representative

4 weeks ago


Grand Rapids, United States Metro Health Full time

Metro Health is seeking Patient Services Representatives for various shifts

General Summary: Under the direction of the clinic Office Manager, the Patient Service Representative serves as the first point of contact between the clinic and patients. Essential duties include providing excellent customer service, patient registration, handling incoming and outgoing calls, scheduling appointments and assisting patients with forms. In addition, the Patient Service Representative must be highly organized and have excellent interpersonal skills. This position operates in a fast pace environment and is considered a crucial link between the patient and care team.

Requirements:

High school education or equivalent

Prior administrative or clerical experience in a clinical setting preferred

Knowledge of medical terminology and coding preferred

Excellent customer service and interpersonal skills; demonstrated ability to work with diverse groups of people

Well developed verbal and written communication skills

Strong telephone skills and etiquette

Knowledge of basic math and office procedures

Ability to work under pressure with minimal supervision

Proven flexibility and willingness to handle a variety of tasks

Basic computer knowledge and skills

Experience with computer data entry and strong typing skills

Essential Functions and Responsibilities:

Welcomes and greets all patients and visitors, in person or over the phone.

Answers and directs all incoming calls.

Takes complete and accurate patient messages that need to be relayed to the care team.

Schedules patient appointments and handles inquires.

Collaborates with the care team to maintain and improve patient care and service.

Registers patients according to established protocols and manages assigned work queues.

Assists patients in completing all necessary forms and documentation.

Ensures accurate billing information for patients.

Maintains patient correspondence and follow-up calls.

Collects payment and reconciles cash draw.

Ensures reception area, office files and front desk are well maintained.

Maintains patient privacy and confidentiality.

Performs other clerical duties as assigned.



  • Grand Rapids, United States Metro Health Full time

    Metro Health is seeking Patient Services Representatives for various shifts General Summary: Under the direction of the clinic Office Manager, the Patient Service Representative serves as the first point of contact between the clinic and patients. Essential duties include providing excellent customer service, patient registration, handling incoming and...


  • Grand Rapids, United States My Community Dental Centers Full time

    Patient Services Representative Full-Time Kentwood, MI Wage Range $18-$20 Position Summary As a valued member of our team, our Patient Services Representatives (PSRs) play an integral role in creating lasting impressions that promote a positive patient experience. The PSR role is essential in building a patient-centric culture that fosters loyalty and trust...


  • Grand Rapids, United States My Community Dental Centers Full time

    Overview: Patient Services Representative Full-Time Kentwood, MI Wage Range $18-$20 Position Summary As a valued member of our team, our Patient Services Representatives (PSRs) play an integral role in creating lasting impressions that promote a positive patient experience. The PSR role is essential in building a patient-centric culture that fosters loyalty...


  • Grand Rapids, United States Corewell Health Full time

    Job Summary Provides clerical support in complex matters to assist in the delivery of quality health care services. Essential Functions - Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms. - Performs administrative functions, including, but not limited to: assists with...


  • Grand Rapids, United States Corewell Health Full time

    Job Summary Provides clerical support in complex matters to assist in the delivery of quality health care services. Essential Functions - Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms. - Performs administrative functions, including, but not limited to: assists with...


  • Grand Rapids, United States Grand Itasca Full time

    What You Can Expect: Our Patient Access Service Representatives love Grand Itasca for the stability, meaningful work and our great team. Grand Itasca is in the business of selecting employees that make the real difference, who go above and beyond to make our hospital/clinic run and work effectively. Are you someone looking to make a difference in the...


  • Grand Rapids, United States Grand Itasca Full time

    What You Can Expect: Our Patient Access Service Representatives love Grand Itasca for the stability, meaningful work and our great team. Grand Itasca is in the business of selecting employees that make the real difference, who go above and beyond to make our hospital/clinic run and work effectively. Are you someone looking to make a difference in the...


  • Grand Rapids, United States Grand Itasca Full time

    Job DescriptionJob DescriptionWhat You Can Expect:Our Patient Access Service Representatives love Grand Itasca for the stability, meaningful work and our great team. Grand Itasca is in the business of selecting employees that make the real difference, who go above and beyond to make our hospital/clinic run and work effectively. Are you someone looking to...


  • Grand Rapids, United States Grand Itasca Full time

    Job DescriptionJob DescriptionWhat You Can Expect:Our Patient Access Service Representatives love Grand Itasca for the stability, meaningful work and our great team. Grand Itasca is in the business of selecting employees that make the real difference, who go above and beyond to make our hospital/clinic run and work effectively. Are you someone looking to...


  • Grand Rapids, United States WEIL FOOT & ANKLE MANAGEMENT Full time

    Description: **ABOUT US** For over 55 years, Weil Foot & Ankle Institute (WFAI) has been considered one of the innovative world leaders in the enhancement and improvement of care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient focused environment by providing the most...


  • Grand Rapids, United States Spectrum Health System Full time

    Provides clerical support in complex matters to assist in the delivery of quality health care services. Essential Functions. Responsible for complex patient/customer problem solving, including high level discernment when registering patients in tre Patient Services, Representative, Oncology, Surgical, Patient, Healthcare


  • Grand Rapids, United States Mary Free Bed Rehabilitation Hospital Full time

    **Mary Free Bed Summary** We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to...


  • Grand Rapids, United States Mary Free Bed Rehabilitation Hospital Full time

    Mary Free Bed Summary We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients...


  • Grand Rapids, United States Essentia Health Full time

    Description :This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary...


  • Grand Rapids, United States Essentia Health Full time

    Job Description:This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to...


  • Grand Rapids, United States Essentia Health Full time

    Job Description:This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to...


  • Grand Rapids, United States Spectrum Health Full time

    This is a benefit-eligible position. The starting rate for this position is $ per hour and varies based on experience. Practice and Culture We focus on supporting patients through their cancer journey by providing surgical services and cancer health services together within our practice. We are a very supportive team and are patient centered. We have one...


  • Grand Rapids, United States Spectrum Health Full time

    This is a benefit-eligible position. The starting rate for this position is $ per hour and varies based on experience. Practice and Culture We focus on supporting patients through their cancer journey by providing surgical services and cancer health services together within our practice. We are a very supportive team and are patient centered. We have one...


  • Cedar Rapids, United States Area Substance Abuse Council Full time

    Join ASAC as a Patient Services Representative and make a difference in the lives of our patients! At Area Substance Abuse Council (ASAC), we believe in the power of meaningful work that transforms lives and strengthens communities. As a full-time Patient Services Representative, you'll play a vital role in our office in Cedar Rapids, being the first point...


  • Cedar Rapids, United States AREA SUBSTANCE ABUSE COUNCIL ASAC Full time

    Join ASAC as a Patient Services Representative and make a difference in the lives of our patients! At Area Substance Abuse Council (ASAC), we believe in the power of meaningful work that transforms lives and strengthens communities. As a Patient Services Representative, you'll play a vital role in our office, being the first point of contact for patients...