![Allergy Partners](https://media.trabajo.org/img/noimg.jpg)
Patient Service Representative
2 months ago
Job Location
84 Metro Vienna - Vienna, VA
Description
POSITION: Patient Services Representative
RESPONSIBLE TO: Practice Manager
JOB SUMMARY: With a customer service orientationregister patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling.
Responsibilities include, but are not limited to, the following:
- Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and make appointments as necessary.
- Screens visitors and responds to routine requests for information from patients and vendors.
- Maintains office equipment and office supplies in the front office areas.
- Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately.
- Opens, date stamps, and delivers mail daily as assigned.
- Assembles files and maintains integrity of patient charts. Runs reports and prepares patient encounters for the next day. Responds to medical records requests as appropriate.
- Keeps the patient reception area neat and clean at all times throughout the day.
- Schedules patient appointments, explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patients estimated financial obligation, provides patients several scheduling options, follows approved scheduling guidelines, prepares and send out all appropriate information to patients.
- Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date.
- Verifies demographic and insurance information for new and established patients, according to protocol, indexes insurance and identification documentation into the practice management system as appropriate.
- Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy.
- Ensures proper posting of charges into the practice management system daily as assigned.
- Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate.
- Closes the office each day, according to protocol.
- Determines uncollectible balances and refers such accounts to the Practice Manager.
- Assists in other front office duties at the request of the Practice Manager.
- Facilitates any physician requests throughout the day.
- Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners.
- Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions.
- Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow.
- Attends all regular staff meetings.
- Performs all other tasks and projects assigned by the Practice Manager.
- Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.
- Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.
This job has no supervisory responsibilities.
Typical Physical Demands
Position requires full range of body motion including manual and finger dexterity and eye-hand
coordination. Involves standing and walking. Employee will occasionally be asked to lift and
carry items weighing up to 30 pounds. Normal visual acuity and hearing are required.
Employee will work under stressful conditions, and be exposed to bodily fluids on a regular
basis.
Typical Working Condition
Work is performed in a reception area and involves frequent contact with patients. Work may
be stressful at times. The employee must be comfortable dealing with conflicts and asking
patients for money. Interaction with others is constant and interruptive. Contact involves
dealing with sick people.
Qualifications
EDUCATIONAL REQUIREMENTS:
- High school diploma required.
- Minimum of two years of experience in a medical office or customer service position.
- Proven success asking for payment, making change, and balancing a cash drawer.
- Working knowledge of basic managed care terminology and practices.
- Familiarity with scheduling and rearranging appointments effectively.
- Comfortable using email, word processing and interacting with Internet applications.
- Working knowledge of practice management and electronic health record software. GE Centricity is a plus.
- Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations.
- Ability to perform multiple and diverse tasks simultaneously with accuracy and efficiency.
- Neat, professional appearance.
- Strong written and verbal communication skills.
- Bi-lingual is a plus, not required
-
Patient Service Representative
4 weeks ago
Vienna, United States US Derm Support Roles Full timeOverviewCome join our team! We have an immediate need for a Patient Service Representative in our Vienna, VA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!This is a full time position and will work:Monday-Friday 6:30a-3:30pSummaryThe Patient Service...
-
Patient Service Representative
3 months ago
Vienna, United States Forefront Dermatology Full timeOverview: Come join our team! We have an immediate need for a Patient Service Representative in our Vienna, VA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! This is a full time position and will work: Monday-Friday 6:30a-3:30p Summary The Patient...
-
Patient Service Representative
3 months ago
Vienna, United States FOREFRONT DERMATOLOGY Full timeOverview Come join our team! We have an immediate need for a Patient Service Representative in our Vienna, VA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! This is a full time position and will work: Monday-Friday 6:30a-3:30p Summary The...
-
Patient Service Representative
1 month ago
Vienna, United States US Derm Support Roles Full timeOverview Come join our team! We have an immediate need for a Patient Service Representative in our Vienna, VA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! This is a full time position and will work: Monday-Friday 6:30a-3:30p Summary The Patient Service...
-
Patient Access Representative
4 weeks ago
Vienna, United States Colorado Center for Reproductive Medicine Full timeCome join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride...
-
Patient Access Representative
3 months ago
Vienna, United States CCRM Fertility Full timeJob DescriptionJob DescriptionCome join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and...
-
Customer Service Representative
3 months ago
Vienna, United States Penske Automotive Group Full timeJob OverviewSummary/Objective The CSI/Customer Service Representative assists in the overall positive rating of our dealership's Customer Service Index by ensuring the highest level of satisfaction to customers. This position works with sales, service, production, and administrative departments to ensure overall customer satisfaction and increase sales....
-
Customer Service Representative
2 weeks ago
Vienna, United States EagleBank Full timeOverview: We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers. EagleBank is...
-
Vienna, United States Infinite Icons Full timeJob DescriptionJob DescriptionWe are a growing sales and marketing company currently seeking a goal-driven, motivated Sales Support Representative in the area! Looking for an Entry Level position that provides training? Look no more! The Sales Support Representative will be trained to interact with customers to answer general inquiries, explain the sales...
-
Patient Care Coordinator
3 months ago
Vienna, United States CCRM Fertility Full timeJob DescriptionJob DescriptionCome join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and...
-
Patient Care Coordinator
2 months ago
Vienna, United States CCRM Fertility Full timeJob DescriptionJob DescriptionCome join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and...
-
Patient Services Professional
3 months ago
Vienna, United States LasikPlus Full timeAre you looking for an exciting and rewarding career opportunity at a second-generation family-owned business working alongside world-class Ophthalmologists and Optometrists with a leading provider of laser vision correction in the United States? Join LCA Vision Inc./Kismet [dba LasikPlus, LVI & TLC] - and help us transform the lives of our patients! We...
-
Patient Services Professional
3 weeks ago
Vienna, United States LasikPlus Full timeAre you looking for an exciting and rewarding career opportunity at a second-generation family-owned business working alongside world-class Ophthalmologists and Optometrists with a leading provider of laser vision correction in the United States? Join LCA Vision Inc./Kismet [dba LasikPlus, LVI & TLC] – and help us transform the lives of our patients! We...
-
Marketing and Sales Representative
4 weeks ago
Vienna, United States Infinite Icons Full timeJob DescriptionJob DescriptionInfinite Icons is a business consulting firm looking to hire a talented individual to take our company to new heights. Our mission is to continue facilitating the growth of our partners through innovative marketing campaigns and intangible brand strategies with consumers that diverge us from competitors. As a Marketing and Sales...
-
Marketing and Sales Representative
4 weeks ago
Vienna, United States Infinite Icons Full timeJob DescriptionJob DescriptionInfinite Icons is a business consulting firm looking to hire a talented individual to take our company to new heights. Our mission is to continue facilitating the growth of our partners through innovative marketing campaigns and intangible brand strategies with consumers that diverge us from competitors. As a Marketing and Sales...
-
Customer Service Representative
4 weeks ago
Vienna, United States Infinite Icons Full timeJob DescriptionJob DescriptionInfinite Icons is currently hiring entry-level individuals with customer service, restaurant, retail or hospitality background for the Customer Service position. We have found that candidates working in these fields of customer service are very easy to train into our Customer Service position. We specialize in areas of customer...
-
Customer Service Representative
1 month ago
Vienna, United States Infinite Icons Full timeJob DescriptionJob DescriptionInfinite Icons is currently hiring entry-level individuals with customer service, restaurant, retail or hospitality background for the Customer Service position. We have found that candidates working in these fields of customer service are very easy to train into our Customer Service position. We specialize in areas of customer...
-
Customer Service Representative
1 day ago
Vienna, United States Emily Allman - State Farm Agent Full timeJob DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Emily Allman - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you...
-
Customer Support Representative
2 weeks ago
Vienna, United States Infinite Icons Full timeJob DescriptionJob DescriptionWe are one of the leading Promotional Marketing Firms in the Maryland and DC region. Our focus on customer service is unparalleled!Our goals are simple:Every consumer must benefit from our promotions, every client must benefit from our services and every representative must benefit from our training and team spirit!Our...
-
Territory Sales Representative
2 weeks ago
Vienna, United States Infinite Icons Full timeJob DescriptionJob DescriptionWhat are we looking for? We are currently looking for a full-time Territory Sales Representative to join our team working on an exciting new business development project. The ideal candidate will be dynamic, personable, and a driven self-starter with the ability to prospect sales opportunities.The Position: As a Territory Sales...