Customer Support Representative

1 month ago

Minneapolis, United States OurFamilyWizard.com Full time

OurFamilyWizard is a technology company on a mission to help families thrive across all of life's circumstances. We bring together three leading family management brands: OurFamilyWizard, the world's most trusted co-parenting application, and Cozi, the #1 family organizing app in the U.S, and FamilyWall, the leading European-based family organization app.

Cozi is the leading family calendar and organizing app in the United States, helping millions of families manage busy family life and receiving over 250,000 5-star ratings. OurFamilyWizard is a SaaS technology platform that enables families to co-parent seamlessly across households. Nearly one million parents and family law practitioners have leveraged OurFamilyWizard to coordinate schedules, record documentation, exchange digital payments, and settle disputes. FamilyWall is available in 9 languages and serves families with their free and paid daily organization, planning, communication and budgeting tools. Together, the platforms provide a holistic set of solutions for all types of families.

We recently received a private investment round from Spectrum Equity, putting Cozi and OurFamilyWizard in the same neighborhood as Grubhub, Ancestry.com, Headspace, and others. We are looking for passionate team members to join us in accelerating our growth to the next level by reaching the millions of families who can benefit from our technology solutions.

As a Customer Support Representative at OurFamilyWizard, you will provide technical and billing support for application users and also serve as a point of contact between the end users and the development team. You will help customers who contact our FamilyWizard through phones, email, and chat, communicating with the highest degree of courtesy and professionalism while striving to resolve customers issues with expediency. Support hours are offered from 8am-6pm CT daily, with rotating email-only support on weekends and holidays.

What you will accomplish:

  • Provide technical, account, and billing support for customers using the OurFamilyWizard mobile app and OurFamilyWizard.com
  • Quickly resolve customer questions and requests in a friendly, professional manner
  • Diagnose and report on technical glitches and share customer feedback
  • Educate customers on OurFamilyWizard features and benefits
  • Grow and maintain a working knowledge of all company products, services, and promotions
  • Grow and maintain a working knowledge of all Customer Support policies, procedures, and protocols
  • Understanding and profile customer needs to make recommendations for additional services
Who you are:
  • A critical thinker. You can break down and resolve issues quickly and effectively.
  • Strong interpersonal skills. You are an effective communicator who shows patience and empathy towards customers and colleagues.
  • Collaborative. You enjoy partnering with cross-functional teams to resolve any inquiries and share customer feedback.
  • Self-driven. You are curious in nature and take ownership of tasks.
  • Passionate. You have an interest and passion for helping families thrive.
What you bring:
  • A high level of web proficiency and strong computer skills.
  • Strong communication skills, both written and verbal, with an eye toward grammatical proficiency.
  • Proficiency in Microsoft Office and solid understanding of Web, Android, and iOS platforms and operating systems
  • Demonstrated experience in customer support, customer experience, or customer-facing roles is preferred
  • Bachelors/Professional degree or equivalent experience is preferred
  • Experience with error reporting tools like JIRA is a plus
  • Experience with customer support tools like Zendesk is a plus
  • Knowledge of the Family Law industry is a plus
Why Join?

Great mission. Creating a safe and productive environment for families to co-exist is extremely important for us; we've been doing it for 20 years and are deeply motivated by adding value to the lives of parents, children, and practitioners.

Growing team. While we've been around for a while, we continue to evolve and innovate. That's what keeps us going You'll have an opportunity to contribute meaningfully to our organization as we hit our second stride.

Amazing Culture. OurFamilyWizard has a positive and supportive culture-we look for people who are curious, inventive, and work to be a little better every single day. In our work together, we aim to be smart, humble, hardworking and, above all, collaborative.

Here's a list of our key benefits:
  • Full Medical: OFW Pays 100% of the premium for employee AND additional family members
  • 401k: Up to a 4% match with immediate vesting
  • 12 weeks paid leave for all new parents
  • 12 Paid Company Holidays + Paid Winter Break + Additional You Days
  • Learning & Development stipend for employees
  • Supportive and flexible working environment - work from anywhere

Come As You Are

OurFamilyWizard provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Senior Customer Support Representative

    2 months ago

    Minneapolis, United States Kelly Services, Inc. Full time

    For those who want to keep growing, learning, and evolving, we at Kelly hear you, and were here for you! Were seeking a Senior Customer Support Representative to work with our premier client in the field of medical technology. Sound good? Take a c Representative, Support, Technical Support, Senior, Customer, Staffing

  • Customer Support Representative

    1 week ago

    Minneapolis, United States OurFamilyWizard.com Full time

    OurFamilyWizard is a technology company on a mission to help families thrive across all of life's circumstances. We bring together three leading family management brands: OurFamilyWizard, the world's most trusted co-parenting application, and Cozi, the #1 family organizing app in the U.S, and FamilyWall, the leading European-based family organization app. ...

  • Plant Care Specialist and Customer Support Representative

    1 week ago

    Minneapolis, Minnesota, United States Bachman's Full time

    Bachman's Inc.Position: Plant Care Specialist and Customer Support RepresentativeSector: RetailBachman's is a reputable family-owned enterprise in the Twin Cities region, with a legacy that dates back to 1885. We are seeking a dedicated Plant Care Specialist and Customer Support Representative to become part of our team for the upcoming seasonal period.Key...

  • Customer Support Representative

    2 weeks ago

    Minneapolis, United States Federal Reserve Bank Full time

    Company Federal Reserve Bank of Minneapolis Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment? The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds. We are seeking individuals who are...

  • Customer Support Representative

    2 weeks ago

    Minneapolis, United States Federal Reserve Bank Full time

    Company Federal Reserve Bank of Minneapolis Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment? The Federal Reserve Bank of Minneapolis Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds. We are seeking individuals who are...

  • Customer Service Representative

    1 month ago

    Minneapolis, United States Kerecis, LLC Full time

    The Customer Service Representative manages customer queries and directs them to the appropriate contact. This position interacts with customers to provide information in response to inquiries about products and services and provides support to Sales Customer Service Representative, Customer Service, Operations Manager, Representative, Business Operations,...

  • Customer Service Representative

    3 months ago

    Minneapolis, United States Edison Electric, Inc. Full time

    About the Customer Service Representative Position Our customer service representative, or CSR, will be the friendly first point of contact for our clients.  Our CSR will greet customers over the phone, qualify homeowners in need of service and promptly schedule service appointments for our talented staff of electricians. The best...

  • Customer Service Representative

    4 days ago

    Minneapolis, Minnesota, United States The Ash Group Full time

    Job Title: Customer Service RepresentativeJob Summary:The Ash Group is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer support and processing financial transactions with a high level of quality.Key Responsibilities:Respond to customer...

  • Customer Service Representative

    4 weeks ago

    Minneapolis, United States Pride Now Full time

    3 days ago Be among the first 25 applicants Job Description PrideNow is seeking a Customer Service Representative in the Plymouth, MN area. Job Description PrideNow is seeking a Customer Service Representative in the Plymouth, MN area. The Customer Service Representative is responsible for providing customers, and potential customers with product...

  • Customer Service Representative

    1 month ago

    Minneapolis, United States Kerecis LLC Full time

    Job DescriptionJob DescriptionDescription:Summary: The Customer Service Representative manages customer queries and directs them to the appropriate contact. This position interacts with customers to provide information in response to inquiries about products and services and provides support to Sales Operation team and Salespeople.The Customer Service...

  • Customer Service Representative

    1 month ago

    Minneapolis, United States Kerecis LLC Full time

    Job Type Full-time Description Summary: The Customer Service Representative manages customer queries and directs them to the appropriate contact. This position interacts with customers to provide information in response to inquiries about products and services and provides support to Sales Operation team and Salespeople. The Customer Service Representative...

  • Customer Service Representative

    4 weeks ago

    Minneapolis, United States U-Haul Full time

    Location: 1225 Hwy 169 N, Plymouth, Minnesota 55441 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    4 days ago

    Minneapolis, Minnesota, United States BakeMark Full time

    Job OverviewBakeMark is seeking a highly organized and detail-oriented Customer Service Representative to join our team.As a Customer Service Representative, you will be responsible for processing all incoming orders from sales teams, customers, and affiliates in a timely and accurate manner.Key ResponsibilitiesOrder Processing: Download and review PSP...

  • Customer Support Representative I

    2 weeks ago

    Minneapolis, Minnesota, United States Legrand AV, Inc. Full time

    Thank you for considering a position with Legrand AV, Inc.POSITION SUMMARYThe Customer Care Specialist I plays a crucial role in delivering product information and support to customers and sales personnel through various communication channels, including phone, email, and chat. This role encompasses additional responsibilities related to product returns,...

  • Customer Service Representative

    6 days ago

    Minneapolis, Minnesota, United States Ultimate Staffing Services Full time

    Job Overview**Job Title:** Customer Service Representative**Job Type:** Full-time**Industry:** Customer Service**Location:** RemoteJob DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Ultimate Staffing Services. As a Customer Service Representative, you will be responsible for delivering exceptional customer...

  • Customer Service Representative

    6 days ago

    Minneapolis, Minnesota, United States Edison Electric, Inc. Full time

    About the Customer Service Representative PositionAt Edison Electric, Inc., we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our clients, you will play a critical role in delivering exceptional service standards and sustaining high customer...

  • Certified Customer Support Representative

    2 weeks ago

    Minneapolis, Minnesota, United States Wells Fargo Full time

    Licensed Customer Service SpecialistAbout this position:Wells Fargo is in search of a Licensed Customer Service Specialist to enhance our customer support team.Key Responsibilities:Assist both internal and external clients by delivering a range of support services in account management, operations, documentation, and technical assistance.Identify...

  • Certified Customer Support Representative

    2 weeks ago

    Minneapolis, Minnesota, United States Wells Fargo Full time

    Licensed Customer Service SpecialistAbout this position:Wells Fargo is looking for a Customer Service Specialist who is licensed to provide exceptional support to both internal and external clients.Key Responsibilities:Assist in delivering a range of support services related to account management, operations, documentation, and technical assistance.Identify...

  • Certified Customer Support Representative

    2 weeks ago

    Minneapolis, Minnesota, United States Wells Fargo Full time

    Licensed Customer Service SpecialistAbout this role:Wells Fargo is looking for a Customer Service Specialist with a license to provide exceptional support to both internal and external clients.Key Responsibilities:Assist in delivering a range of support services in account management, operations, documentation, and technical assistance.Identify opportunities...

  • Customer Service Representative

    5 days ago

    Minneapolis, Minnesota, United States Satellite Shelters, Inc. | Satellite Industries, Inc. Full time

    Job DescriptionJob Summary:Satellite Shelters, Inc. | Satellite Industries, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to both internal and external customers by identifying and resolving issues and concerns in a...