System Administrator

4 weeks ago

Clinton, United States CareerBuilder Full time

The applicant must have experience with designing, implementing, maintaining and supporting collaboration components in Office 365, Zoom, Polycom, WebEx and associated infrastructure, including all related applications, servers and services. The applicant will need to maintain a high level of ownership and investment in tasks associated with both new and ongoing collaboration-based needs within the IT environment. Incumbents must be able to lead efforts in troubleshooting, remediating and optimizing collaboration-based issues, while also working with engineering requirements and providing strategic recommendations to management.

The candidate will employ excellent written and verbal communication skills and an ability to work closely with other engineers and administrators in order to ensure smooth transitions and tight coordination amongst users and stakeholders.

Applicant role will include

Required Skills:
5+ years of training experience in an enterprise collaboration environment with end-user application support experience
Working knowledge of integrating Office 365, Exchange, Teams, Zoom, WebEx, and Polycom
Experience with design and implementation of IT projects and major efforts, to include documentation, communication, and coordination of all components
Expertise with professionally coordinating and assisting customer support (tier-1 or tier-2) personnel with O365 related incidents and tasks
2+ years of developing information system design, governance, process, procedure documentation
Expertise in coordination and escalation to Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems
Can convey complex and technical issues to diverse audiences, orally and in writing, in a manner that is easily understood, authoritative, and actionable for the business; actively listens to peers input.
Strong analytical and problem-solving skills; acts decisively and swiftly, identifies problems and drives towards solutions.
Must be able to collaborate effectively with other senior architects, support personnel and SN Managers within the organization

Desired Skill
Broad knowledge of other Microsoft systems infrastructure products
Must have excellent Customer Service skills
Proficient experience with modern authentication remediation with inclusion of multiple modern browsers, Microsoft Office Suite, and MS Teams client profiles..
Experience providing user guidance, documentation, and consultation
Excellent written, oral, interpersonal, and presentational skills
Excellent analytical and problem-solving abilities
Experience working in a team-oriented, collaborative environment
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