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Entry Level Customer Service Representative

3 months ago

New York, United States Radiance Marketing Full time
Benefits:
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Opportunity for advancement
  • Training & development
Entry Level Customer Service RepresentativeBenefits
  1. Competitive Compensation
  2. Coaching and Mentoring
  3. Team Environment
  4. Career Growth Opportunities

Key Responsibilities

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Roles
  • Conducting B2B presentations for our clients
  • Identify the customer's problem, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
Requirements
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred
  • Excellent written and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively


Compensation: $1,000.00 per week

About

RADIANCE is located in Midtown Manhattan. We are an outsourced Marketing, Sales, and Brand Development firm, providing face to face services to some of the most well-known companies in a variety of industries.

At RADIANCE, we are focused on achieving what other traditional forms of sales and marketing cannot: long-term customer relationships. This is achieved through direct interaction with our clients target audiences.

Our in-person consulting provides clients with the results they need to excel in their field and elevate their goals

The name RADIANCE means brightness and holding a brilliant light. We are looking to instill that brightness and positivity into our clients' businesses.

Here at RADIANCE, we believe in providing positivity and opportunity, a new beginning. RADIANCE provides all employees with an opportunity for growth in the many facets of a business.