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Room Attendant
3 months ago
Holiday Inn Express Waikiki Beach is seeking a Room Attendant to join our team Our ideal candidate for this position is thorough, flexible, and dedicated to exceptional guest service. The Holiday Inn Express Waikiki is located at the gateway of Waikiki in Honolulu. This 44-storey hotel with panoramic views of the Pacific Ocean, Koolau mountains and Waikiki skyline is just 3 blocks from Waikiki beach and 4 blocks from the Hawaii Convention Center. San Francisco based Sightline Hospitality, LLC is a hotel management company of a portfolio of Full-service, Limited Service and Boutique hotels across the United States, including Hawaii. Our unique and thoughtfully designed collection of boutique hotels, spas, and restaurants offer remarkable experiences across the United States. Through warm, welcoming, and genuine service, our staff creates memorable lodging, dining and wellness for our guests. We pride ourselves on a collaborative workplace whose foundation is our staff, our guests and our communities. The success of our business begins and ends with you Essential Job Functions: Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements. Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely. To properly and thoroughly clean guest rooms as specified including, but not limited to: Empty trash containers and recycling bins. Remove all dirty terry and replace with clean par to designated layout. Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor. Replace dirty bed linen and make up bed with clean linen. Replace laundry bags and slips. Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities. Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box. Realign furniture to floor plan. Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside. Check under bed(s), chairs and sofa for debris and remove if present. Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance. Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones. Inspect condition of amenities in desk, drawers and guest service directory, replace designates amounts at proper locations in room. Ensure presence of guest room literature and DND sign. Inspect condition and replace as needed. Vacuum throughout entire room and spray room with deodorizer. Clean and replenish the coffee maker set, if applicable. Update status of rooms cleaned on assignment sheet. Return and restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean. Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to your supervisor. To handle guest complaints with professionalism, ensuring guest satisfaction. Report any damages or maintenance problems to your supervisor. Effectively communicate with other departments throughout the shift. Adhere to Lost and Found and Key Control policies. Completion of other cleaning tasks as assigned, including cleaning of common areas, public restrooms, etc. To perform other essential room cleaning duties as operations change in the future. Comply with all company policies and procedures. To immediately report all suspicious occurrences and hazardous conditions. To maintain the cleanliness and safety of work areas at all times. Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others. Attend all mandatory meetings as directed. To perform other tasks, including cross-training, as directed. Secondary Job Functions: Operate Laundry including Washer and Dryer to include: Use cleaning chemicals according to OSHA regulations and hotel requirements as well as adhere to all health department, sanitation and safety regulations. Check the working condition and cleanliness of laundry and dry cleaning machinery and equipment as well as monitor usage of chemicals and water to maximize consumption. Separate soiled linens, terry, etc. and bundle/weigh amounts of each. Sort all stained/damaged items and determine status for rewash or discard. Maintain continuous inventory of items discarded. Make sure to remove all debris on floors after sorting. Place items in laundry machine by weight and add designated chemicals for specified time periods. Remove when done and inspect for cleanliness before placing in linen carts. Place items in dryer for specified time/temperature. Fold laundry in an effective and timely manner to avoid wrinkling. Remove lint and debris from dryer filters and change filters, maintain cleanliness throughout work area, remove trash, and breakdown/clean work areas/equipment upon conclusion of shift. Use designated chemicals/supplies to clean laundry room. Maintain cleanliness and organization of supply/storage closets and restock as necessary. Make up cribs and rollaway beds. Minimum Requirements: High School graduate or equivalent vocational training. Able to speak, read, and write basic English to follow simple verbal and written instructions. One - two years prior experience in cleaning hotel guest rooms. Prior guest relations training. Desired Skills/Experience: Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift (approximately 16-18 standard rooms). Knowledge of proper chemical handling. Knowledge of proper cleaning techniques, requirements and use of equipment. Ability to endure working area of high temperatures with accumulations of lint. Ability to exert physical effort in the movement of bundles of soiled/cleaned bed linens, terry, etc. into/out of laundry machines. Punctuality and regular and reliable attendance. Must be courteous and friendly with guests and co-workers. Essential Physical Abilities: Endure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping. Ability to lift, bend, stoop, push or pull heavy loads. Requires lifting bundles of linen weighing up to 50 lbs. Ability to push or pull a vacuum and wheeled carts weighing up to 100 lbs. 401(k) Plan Medical, Vision, Dental, and Life Insurance Employee discount for stays at hotels within Sightline Hospitality's expanding portfolio. Holiday Inn Express Waikiki Beach is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/SO J-18808-Ljbffr
