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Retail Store Associate

2 months ago

Charlotte, United States Kiefer Aquatics Full time

Job Type

Full-time

Description

Retail Store Associate will assist with all aspects of effectively running our Kiefer Aquatics retail store including providing sales and service for teams affiliated with both locations. This is a full-time position, 5 varying days per week. Some weekends will be required.

Requirements

Essential Functions/Primary Duties:

•Customer service is the #1 priority.

•Assist in merchandising, inventory restock & general organization.

•Establishes, develops, and maintains business relationships with current teams and prospective customers/teams; Generates profitable new business.

•Makes telephone calls, sends email communications and schedules in-person meetings with existing and prospective customers/teams.

•Provides teams and prospects with proposed pricing for suits, equipment, etc.

•Works with teams to confirm suit choices, cap options, and other equipment and apparel needed.

•Works with teams to schedule fitting dates and times.

•Places orders for all team items purchased (caps and spirit wear) and invoices teams for items paid for by the team; Submit any special orders to store manager

•Help with communication and completion of orders for each team. Follow up.

•Maintains team files with pertinent information and documents suit choices, fitting dates, and team incentives using.

•Update Microsoft Teams with team information including suit confirmation letters, fitting details, proofs, orders, etc.

•Stays current with product offerings and pricing from all key vendors and manufacturers.

•Works with graphics department to coordinate and design logos and embroidery/screen printing for suits and other apparel items.

•Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

•Communicates with store manager and sales team on a regular basis.

•Participates in meetings for team sales/store.

•Update customer files and communication

•Attending off-site swim meets and providing retail sales / service support.

•Process incoming inventory and outgoing orders / shipments (when needed)

•Load company vehicles with merchandise for out of office swim events

•Open and close the store as needed

Education/Experience:

•High school diploma or equivalent

•Basic computer experience, including Microsoft Office (we will train on the usage of our POS system and related software for managing retail operations)

Skills/Attributes:

•Customer service / retail experience

•Friendly, outgoing, and sociable personality

•Knowledge of the swim industry is a plus, but not required.

•Basic computer skills - including Microsoft Office (usage of a retail POS system a plus but not required)

•Ability to work independently, and make decisions as needed.

•Reliable transportation to and from work, including being able to drive to swim events in the area.

•Highly skilled in regard to organization, prioritizing & time management

•Team player - able to work in a close knit retail / sales environment

Supervisory Responsibilities:

This is a non-supervisory position.

Physical Requirements:

The physical demands of this position are representative of those that must be met in order to successfully perform the essential functions of this job.

•Regularly required to stand for long periods of time, kneel, climb, twist, move about the warehouse, and push, pull, and lift in excess of 30 pounds

Position Type/Expected Hours of Work:

This is a full-time, hourly position where a flexible schedule is essential, including weekdays (10 - 6) and weekends (as early as 6:30 am). Occasional/Seasonal weekday evenings are required.

*We offer competitive benefits, including a 401K program, for full-time employees.

*We are an equal opportunity employer that thrives on the success of our team.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Salary Description

$40 - $46,000 per year