Entry Level Customer Service Assistant

2 weeks ago

Charlotte, United States Marketing Consultancy Lab Full time
Job Title: Customer Service Assistant

Location: [Insert Location]

Job Type: [Full-Time/Part-Time/Temporary]

Department: Customer Service
Job Summary:

We are seeking a dedicated and personable Customer Service Assistant to join our team. The ideal candidate will be responsible for providing excellent customer service, addressing inquiries, and resolving issues in a timely and professional manner. The role requires strong communication skills, problem-solving abilities, and a customer-centric approach.
Key Responsibilities:
  • Respond to customer inquiries via phone, email, chat, or in-person in a prompt and courteous manner.
  • Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Assist customers with product/service information, order tracking, and issue resolution.
  • Maintain detailed and accurate records of customer interactions, transactions, and feedback.
  • Collaborate with other departments to ensure smooth service delivery and customer satisfaction.
  • Assist in the onboarding and training of new customer service team members, if required.
  • Stay up-to-date with product knowledge, policies, and procedures to provide accurate information to customers.
  • Perform general administrative duties as needed.
Qualifications

Job Title: Entry Level Customer Service Assistant

Location: Charlotte, NC

Job Type: Full-Time

Department: Customer Service
Job Summary:

We are seeking a dedicated and personable Customer Service Assistant to join our team. The ideal candidate will be responsible for providing excellent customer service, addressing inquiries, and resolving issues in a timely and professional manner. The role requires strong communication skills, problem-solving abilities, and a customer-centric approach.
Key Responsibilities:
  • Respond to customer inquiries via phone, email, chat, or in-person in a prompt and courteous manner.
  • Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Assist customers with product/service information, order tracking, and issue resolution.
  • Maintain detailed and accurate records of customer interactions, transactions, and feedback.
  • Stay up-to-date with product knowledge, policies, and procedures to provide accurate information to customers.
  • Perform general administrative duties as needed.
Qualifications:
  • High school diploma or equivalent; further education or certifications in customer service is a plus.
  • Strong verbal and written communication skills.
  • Excellent problem-solving skills and the ability to think quickly under pressure.
  • Ability to multitask and manage time effectively.
  • Proficiency in Microsoft Office and customer service software (e.g., Zendesk, Salesforce, etc.).
  • Positive attitude and a willingness to go the extra mile for customers.
:
  • High school diploma or equivalent; further education or certifications in customer service is a plus.
  • Previous experience in a customer service or related role is preferred.
  • Strong verbal and written communication skills.
  • Excellent problem-solving skills and the ability to think quickly under pressure.
  • Ability to multitask and manage time effectively.
  • Proficiency in Microsoft Office and customer service software (e.g., Zendesk, Salesforce, etc.).
  • Positive attitude and a willingness to go the extra mile for customers.

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