Sr Product Manager

3 weeks ago

West Valley City, United States Global Payments Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

What Part Will You Play?

  • Manages the process from product development to product launch, ensuring execution is in line with project plan for complex product initiatives. In cases in which the product has a distinct PNL, the product manager has responsibility for managing a product's PNL to ensure profitability for product initiatives. For the International Business Segment, typical annual revenues for complex product initiatives would be approximately $250k to $500k.
  • For assigned products, owns, manages, and communicates a product roadmap, including collaborating with industry analysts to form competitive analysis, and with delivery, sales, and relationship management teams to determine prioritization, development and ongoing costs of delivery, and market positioning.
  • For assigned products, develops the "go to market packaging". Collaborates with product marketing to develop product marketing strategies based on established product objectives, costs, and value proposition. Reviews research with product marketing to quantify value proposition for inputs to pricing analysis and marketing collateral. Defines pricing strategies for new and existing products considering competitive pricing models, internal costs, value proposition metrics (e.g., savings to clients, process costs, etc.), and market acceptance and adoption rates. Participates in defining alternative models complete with benefits, and present final pricing recommendations to executive management for adoption.
  • Develops comprehensive business cases requiring analytical skills to assimilate complex data and concepts for new product functionality to serve as inputs to decision-making, prioritization, pricing, and client value proposition.
  • For assigned product initiatives, collaborates with company business leaders, sales, IT, legal, strategic marketing and relationship management teams to define product goals, objectives, market positioning, and pricing strategies for each assigned product. Uses independent judgment to determine methods and procedures for managing product strategy.
  • Follows a structured, repeatable process for conducting market research to include industry publications, analyst research, experiential research, client surveys, etc. Develops and maintains a strategic planning approach for summarizing and communicating the results of aggregate research.
  • Facilitates product concept and requirements workshops with clients and internal development teams in pursuit of product requirements, objectives, and architecture decisions. Documents workshop results in a format suitable for consumption by all audiences, including interactive review and feedback from clients and internal parties. Answer questions during workshop, add points of clarification and complete any necessary follow-up action items.
  • For assigned products, collaborates with product delivery and technology architecture to validate detailed design, particularly to ensure that product objectives and key requirements are met and aligned with the market needs and business unit strategy. Provides design direction, testing support, and general assistance to delivery team, as needed, during the execution phase of product development consisting of complex scopes.
  • Leads cross-functional initiatives to infuse Generative AI across the platform, working closely with engineering, design, and other product teams to seamlessly integrate AI capabilities that deliver meaningful user benefits.
  • Defines the vision and roadmap for leveraging innovative language models and other AI technologies to create intelligent, personalized, and highly engaging user experiences.
What Are We Looking For in This Role?

Minimum Qualifications
  • Experience with Artificial Intelligence Technologies
  • Experience with the latest Large Language Model capabilities
  • Bachelor's Degree
  • Relevant Experience or Degree in: Business or Computer Science; Combination of relevant training and/ or experience in lieu of degree
  • Typically, Minimum 8 Years Relevant Exp
  • Experience in similar business product services and/or external customer/market experience
Preferred Qualifications
  • Prefer experience in a software development environment or in a professional services role. Prefer software or IT background (i.e., degree or experience). Prefer direct experience with doing software development, testing and/or business analysis. Prefer experience with Agile software products and delivery methodology.
  • Deep expertise in leveraging Generative AI technologies to build innovative products
  • Proven track record of integrating large language models and other AI capabilities into user-facing applications
What Are Our Desired Skills and Capabilities?
  • Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function, account, or matrix management.
  • Responsibility - Uses knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level.
  • Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups, both internal and external.
  • Supervision - Acts independently to determine methods and procedures for new or special assignments.
  • Ability to think boldly and creatively about the potential of AI to transform products
  • Skilled at influencing and aligning stakeholders across the organization around an ambitious AI vision
  • Keeps up to date on the latest developments in Generative AI and proactively identifies opportunities to apply new capabilities

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.

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