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District Manager

4 months ago

Indio, United States Dunkin' Full time
Description
Overview

Position Title: District Manager

Franchise Organization/Location: Indio, CA

Reports To: Franchisee/Director of Operations

As District Manager, your biggest opportunity will lie in the savored moments of developing excellence in your future leaders. Our culture is energized by its community and our ability to keep America running on a freshly brewed cup of coffee. We believe that a friendly smile and a cup of fresh brewed, PURE ENERGY, is the key to unlocking the potential for our community to SEE more, DO more and ultimately BE more By providing leadership, coaching and direction to multiple restaurant leaders, you will unlock the greatness that lies ahead. Your role supports and develops Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant, ensures they are delivering great guest service and meeting/executing all applicable Brand standards.

Responsibilities Include:

•Able to perform all duties of restaurant team members and restaurant managers

•Ensure all restaurants in your portfolio are meeting Brand operational standards and food safety standards

•Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability

•Understand your local marketing area and competitor trends

•Establish sales and service goals with franchise owners and restaurant managers

•Provides great guest service and resolves issues

•Lead team meetings

•Deliver training and coaching to restaurant managers on a variety of topics including marketing windows, LTOs and Brand standards

•Ensure that restaurants correctly execute new products and processes in a marketing window

•Develop business plans for your portfolio and develop action plans with franchise owners

•Drive a clear vision and clearly communicates to the team

•Engages with Dunkin' Brands Field Operations team as appropriate

•Requires travel between restaurants

Management Responsibilities Include:

•Recruit, hire, onboard and develop restaurant managers

•Plan, monitor and review restaurant employee performance

•Manage and coordinate the Restaurant Management team to support their restaurant performance & execution

•Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience:

•5+ years of retail experience managing 2 or more stores, departments or units, P&L, inventory, operations and customer

service

•5+ years of management experience leading a team of 6 or more, including training and coaching, with strong leadership

and communication skills

•3+ years of experience in a customer service oriented role

•College degree preferred

•Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting

Company Information
In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods. We are a locally owned and operated Dunkin' Donuts franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.