We have other current jobs related to this field that you can find below
-
Customer Care Representative>
1 month ago
Jonestown, United States MSC Industrial Direct Full timeMSC Industrial Supply - JobID: 6196 [Customer Service Representative] As a Customer Care Representative at MSC Industrial Supply, you'll: Assist customers with product inquiries and orders; Resolve customer issues and complaints in a professional manner; Provide product recommendations and solutions to meet customer needs; Process orders accurately and...
-
Customer Service Representative
2 weeks ago
Jonestown, United States RelaDyne Full timeAbout the Company: RelaDyne, Inc. is the established leader in lubricant sales, distribution, equipment reliability services, and value-added services. Our location is currently looking for a motivated Customer Service Representative with a strong work ethic. Please apply or share with your friends today! This position offers the opportunity for a hybrid...
-
Customer Service Representative
4 weeks ago
Jonestown, United States RelaDyne Full timeJob DescriptionCustomer Service Representative About the Company: RelaDyne, Inc. is the established leader in lubricant sales, distribution, equipment reliability services, and value-added services. Our location is currently looking for a motivated Customer Service Representative with a strong work ethic. Pay: $21 - $24 per hour Location: Hybrid Benefits -...
-
Service Advisor
3 months ago
Jonestown, United States Love's Travel Stops & Country Stores Full timeReq ID: 436019 Address: 22 Old Forge Rd Jonestown, PA, 17038 Benefits: * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Welcome to Love’s! Service Advisors drive sales success in our Truck Care...
-
Service Advisor
3 weeks ago
Jonestown, United States Loves Travel Stops & Country Store Full timeReq ID: 445606Address: 22 Old Forge Rd Jonestown, PA, 17038 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring...
-
Service Advisor
3 weeks ago
Jonestown, United States Loves Travel Stops & Country Store Full timeReq ID: 445606Address: 22 Old Forge Rd Jonestown, PA, 17038 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring...
-
Service Advisor
3 weeks ago
Jonestown, United States Loves Travel Stops & Country Store Full timeReq ID: 445606Address: 22 Old Forge Rd Jonestown, PA, 17038 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring...
-
Senior Mechanical Design Engineer
3 months ago
Jonestown, United States AirBorn Inc. Full timeSUMMARY: Develops and coordinates the design and production of electronic components from inception to completion by performing the following duties.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned.Conducts studies on customer proposals for connector systems.Develops connector systems based on customer input,...
-
Solar Advisor
3 months ago
Jonestown, United States Apricot Solar Full timeJob DescriptionJob DescriptionAt Apricot Solar, we are committed to helping people and the environment. Our mission is to install solar on every rooftop, of every home, in the U.S. while providing the opportunity for every family we serve to save money, add value to their homes, and improve the quality of their life through renewable technology. Apricot...
-
Onsite Manager
4 weeks ago
Jonestown, United States Staffmark Group Full timeJob Summary We are currently hiring a Bilingual (Engish/Spanish speaking) Onsite Manager for our team, and our ideal candidate will possess a passion for impacting lives and our community. You will provide outstanding human resources and recruiting value, strategic planning consultation, and partnership support with a dedicated customer at their onsite...
-
Seasonal Delivery Driver
3 weeks ago
Jonestown, United States Hellers Gas INC Full timeJob DescriptionJob DescriptionDescription:Job Overview:The delivery driver position is responsible for the following:Transportation and distribution of propane to customersPerformance of leak tests and other safety checks as considered necessarySafe operation of company vehicleResponsibilities and Duties:Transfer of propane from bulk storage to truck and...
-
Service Technician
3 weeks ago
Jonestown, United States Hellers Gas INC Full timeJob DescriptionJob DescriptionDescription:Job Overview:The service technician position is responsible for the following:Performing installation, removal, maintenance, diagnostic, and repair work related to propane tanks, supply systems, and appliancesTransporting propane tanks and occasional basic vehicle maintenanceThe candidate must possess considerable...
-
Maintenance Technician
2 days ago
Jonestown, United States Love's Travel Stops Full timeReq ID: 440600 Address: 22 Old Forge Rd Jonestown, PA, 17038 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately Welcome to...
-
Diesel Technician
4 days ago
Jonestown, United States Loves Travel Stops & Country Store Full timeReq ID: 443562Address: 22 Old Forge Rd Jonestown, PA, 17038 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately Welcome to...
-
Restaurant Crew Member
1 month ago
Jonestown, United States Loves Travel Stops & Country Store Full timeReq ID: 444385 Address: 22 Old Forge Rd Jonestown, PA, 17038 Benefits:* Fuel Your Growth with Love's - company funded tuition assistance program* Paid Time Off * Flexible Scheduling * 401(k) 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately Welcome to Loves! Restaurant cashiers...
-
Restaurant Crew Member
4 weeks ago
Jonestown, United States Loves Travel Stops & Country Store Full timeReq ID: 444385 Address: 22 Old Forge Rd Jonestown, PA, 17038 Benefits:* Fuel Your Growth with Love's - company funded tuition assistance program* Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately Welcome to Love’s! Restaurant...
-
Restaurant Team Member
4 weeks ago
Jonestown, United States Loves Travel Stops & Country Store Full timeReq ID: 440875 Address: 22 Old Forge Rd Jonestown, PA, 17038 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program* Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately Welcome to Love’s! Restaurant...
-
Restaurant Team Member
1 month ago
Jonestown, United States Loves Travel Stops & Country Store Full timeReq ID: 440875 Address: 22 Old Forge Rd Jonestown, PA, 17038 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program* Paid Time Off * Flexible Scheduling * 401(k) 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately Welcome to Loves! Restaurant cashiers...
-
Restaurant Crew Member
1 month ago
Jonestown, United States Loves Travel Stops & Country Store Full timeReq ID: 444385Address: 22 Old Forge Rd Jonestown, PA, 17038 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately Welcome to Love’s!Restaurant...
-
Restaurant Crew Member
3 weeks ago
Jonestown, United States Loves Travel Stops & Country Store Full timeReq ID: 444385Address: 22 Old Forge Rd Jonestown, PA, 17038 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately Welcome to Love’s!Restaurant...
Customer Care Representative
2 months ago
Build a better career with MSC.
HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.
Requisition ID :13058
Employment Type :
Full Time
Job Category :
Customer Care / Contact Centre
Work Location :
Harrisburg, PA
State or Province :
United States :Pennsylvania : Harrisburg
BRIEF POSITION SUMMARY:
The position of Customer Care Representative – Omnichannel, delivers effortless, personalized and profitable customer experiences in a contact center environment using various inbound interaction types.
DUTIES and RESPONSIBILITIES:
* Answers inbound sales and service customer calls and emails to process orders, troubleshoot issues, complete returns, collaborate with vendors to source products, make product recommendations and provide general web support with a focus on increasing sales through upselling.
* Responsible for proficiency in required MSC processes and applications relevant to the Customer Care Omnichannel role.
* Effectively manages customer interactions including inbound calls and email communications.
* Utilizes various systems (including but not limited to the MSC website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites) & collaborate with other departments to identify and address the customers stated and unstated product & service needs.
* Provides effortless customer experiences regardless of the chosen modality related to products, services and pricing.
* Troubleshoots and resolves customer issues & concerns (including but not limited to billing, credits, returns, payments, sourcing, pricing, availability, product recommendations & account related questions) using the most efficient and cost-effective resources and processes.
* Delivers customer service in accordance with MSC quality standards to ensure customer satisfaction, account retention and revenue growth.
* Consistently expand sales, service and product knowledge using MSC’s training offerings.
* Adopts and exhibits MSC Culture to ensure the fulfillment of MSC’s vision and purpose.
* Communicates customer issues and trends to leadership to ensure timely resolution and improvements in the customer overall experience.
* Achieves the goal expectations of the role, including but not limited to quality, sales, quote conversion, upselling & productivity measurements.
* Conducts extensive follow-up through the utilization of a ticket management system to ensure accuracy and timely resolution to customer inquiries.
* Drives the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
* Participation in special projects and performs additional duties as required
*INDICATES ESSENTIAL DUTIES
To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
EDUCATION and EXPERIENCE:
High school diploma or equivalent experience required.
SKILLS:
Excellent customer service skills required.
Demonstrated sales skills desired.
Proficiency in systems used by the Representative, Customer Care - Omnichannel role, such as as/400, Oceana and the MSC website required.
Excellent communication skills required including the ability to speak and write standard business English required.
Bilingual ability (Spanish or French) desired.
General knowledge of the industrial supply industry desired.
Demonstrates acceptable proficiency in all MSC’s required competencies:
o Customer Focus
o Decision Quality
o Drives Collaboration
o Develops Talent
o Communicates Effectively
o Instills Trust
OTHER REQUIREMENTS:
This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).
Potential Work Location :
United States : Nevada : Reno
Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.
When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA and Disabled as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.
Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms.
#J-18808-Ljbffr
