Sales and Service Overnight

2 weeks ago

Honolulu, United States 24 Hour Fitness Full time

**FULL-TIME** Part-time

**LOCATION** 1680 Kapiolani Boulevard Honolulu HI 96814

**THIS IS AN OVERNIGHT POSITION**

**JOB SUMMARY**

The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment.

**ESSENTIAL DUTIES & RESPONSIBILTIES**

**Member Engagement**

Uphold Service Commitments and drive member satisfaction by:

* Ensuring members receive a friendly greeting/check-in and prompt attention to their needs

* Maintaining name relationships with members and serving as a resource for their questions or concerns

* Resolving member concerns as they arise and when needed, escalating through the proper management channels

* Being present on the club floor and locker rooms, helping keep a clean and safe environment

* Regularly conducting team cleans and identifying equipment and/or amenities in need of service

**Guest Experience & New Member Onboarding**

Generate quality guest visits and assist enrollment as needed through:

* Helping guests become comfortable in the club

* Offering tours, discussing amenities and answering membership questions

* Inspiring guests to achieve their personal fitness goals

* Presenting 24 Hour Fitness in a way that best connects with guests

* Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)

* Ensuring new members are set up for success by meeting with a Personal Trainer

**Retail Merchandising and Other In-Club Promotions**

Sell retail products and generate additional club revenue by:

* Maintaining a proficient knowledge base of current retail products

* Ensuring proper retail merchandising and planogram standards

* Encouraging members to refer guests to try the club

* Offering in-club promotions including Personal Training, Add-On Memberships, etc.

**ORGANIZATION RELATIONSHIPS**

This position will report directly to the Sales & Service Manager.

**REQUIRED QUALIFICATIONS**

**Knowledge, Skills & Abilities**

* All 24 Hour Fitness Membership sales and administrative processes

* Computer skills for using 24 Hour Fitness systems and other common applications as needed

* Strong customer service skills

* Strong communication skills both oral and written

* Organization skills

* Attention to detail

**Minimum Educational Level/Certifications**

* High School diploma or General Educational Development (G.E.D.).

* Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required. CPR & AED certification will be provided through 24 Hour Fitness.

* Must complete SSO training (includes Club Orientation and Club Safety) prior to working alone at the front desk.

**Minimum Work Experience and Qualifications**

* Must have 6-12 months experience in customer service function.

* Prior overnight shift experience preferred.

* Experience operating multiple phone lines preferred.

* Basic computer skills.

**Physical Demands/ Environmental Conditions**

* While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels and reaches with hands and arms.

* Frequently required to lift and/or move up to 45 lbs.

* While performing the duties of this job, regularly exposed to moving mechanical parts.

* The noise level in the environment is occasionally loud.

**Travel Requirement**

* Some travel may be required to attend meetings and trainings.

**DISCLAIMER** : This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Pay Range: $14.00 - $14.00

**FUNCTIONAL GROUP** Service

  • Sales and Service Overnight

    5 days ago

    Honolulu, Hawaii, United States 24 Hour Fitness Full time

    FULL-TIME Part-timeLOCATION1680 Kapiolani Boulevard Honolulu HI 96814THIS IS AN OVERNIGHT POSITIONJOB SUMMARYThe Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in...

  • Guest Service Agent

    6 days ago

    Honolulu, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Agent, Hospitality, Guest, Overnight, Service

  • Sales And Service Leader

    2 weeks ago

    Honolulu, Hawaii, United States SEPHORA USA Full time

    PosteSales and Service Leader ProfilHourly/Salaried: Hourly (Non-Exempt)Sales and Service LeaderAs our Sales and Service Leader, you're a key team member who inspires and leads by example. You will support all aspects of sales and service related initiatives including paid services, events, classes, cash handling and training in your store.Your...

  • Sales And Service Leader

    2 weeks ago

    HONOLULU, United States SEPHORA USA Full time

    Poste Sales and Service Leader Profil Hourly/Salaried: Hourly (Non-Exempt) Sales and Service Leader As our Sales and Service Leader, you're a key team member who inspires and leads by example. You will support all aspects of sales and service related initiatives including paid services, events, classes, cash handling and training in your store. ...

  • Guest Service Agent

    6 days ago

    Honolulu, United States Ka La'i Waikiki Beach, LXR Hotels & Resorts Full time

    DescriptionThe beautiful and ultra-luxury Ka La’i Waikiki Beach, LXR Hotels & Resorts newest addition, is seeking a Guest Services Agent (Overnight).Ka La'i Waikiki Beach spans 38 stories with residential-style suites, designed for comfort and convenience, including fully-equipped kitchens, wellness facilities designed for relaxation, including an infinity...

  • Sales and Service Leader

    2 weeks ago

    Honolulu, United States Sephora Full time

    Job ID: 246422 Store Name/Number: HI-Kahala (1338) Address: 4211 Waialae Ave Space B-14, Honolulu, HI 96816, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Full Time Position Type: Regular Sales and Service Leader As our Sales and Service Leader, you're a key team member who inspires and leads by example. You will support all...

  • Guest Service Agent

    3 days ago

    Honolulu, United States Hilton Full time

    The beautiful and ultra-luxury Ka La'i Waikiki Beach, LXR Hotels & Resorts newest addition, is seeking a Guest Services Agent (Overnight). Ka La'i Waikiki Beach spans 38 stories with residential-style suites, designed for comfort and convenience, including fully-equipped kitchens, wellness facilities designed for relaxation, including an infinity pool and...

  • Sales And Service Leader

    3 weeks ago

    Honolulu, Hawaii, United States SEPHORA Full time

    Job ID: 247493Store Name/Number: HI-Kahala (1338)Address: 4211 Waialae Ave Space B-14, Honolulu, HI 96816, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularSales and Service LeaderAs our Sales and Service Leader, you're a key team member who inspires and leads by example. You will support all aspects...

  • Sales and Service Leader

    2 weeks ago

    Honolulu, Hawaii, United States Sephora Full time

    Job ID: 246422Store Name/Number: HI-Kahala (1338)Address: 4211 Waialae Ave Space B-14, Honolulu, HI 96816, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularSales and Service LeaderAs our Sales and Service Leader, you're a key team member who inspires and leads by example. You will support all aspects...

  • Sales And Service Leader

    4 weeks ago

    HONOLULU, United States SEPHORA Full time

    Job ID: 245363 Store Name/Number: HI-Kalakaua (0654) Address: 2250 Kalakaua Avenue, Honolulu, HI 96815, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Full Time Position Type: Regular Sales and Service Leader As our Sales and Service Leader, you're a key team member who inspires and leads by example. You...

  • Sales and Service Leader

    2 weeks ago

    Honolulu, United States Sephora USA, Inc. Full time

    Press Tab to Move to Skip to Content Link Job ID: 246422 Store Name/Number: HI-Kahala (1338) Address: 4211 Waialae Ave Space B-14, Honolulu, HI 96816, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Full Time Position Type: Regular Sales and Service Leader As our Sales and Service Leader, you’re a key team member who inspires...

  • Sales and Service Leader

    2 weeks ago

    Honolulu, United States Sephora Full time

    Job ID: 246422Store Name/Number: HI-Kahala (1338)Address: 4211 Waialae Ave Space B-14, Honolulu, HI 96816, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularSales and Service Leader As our Sales and Service Leader, you’re a key team member who inspires and leads by example. You will support all...

  • Sales and Service Leader

    2 weeks ago

    Honolulu, United States Sephora Full time

    Job ID: 246422Store Name/Number: HI-Kahala (1338)Address: 4211 Waialae Ave Space B-14, Honolulu, HI 96816, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularSales and Service LeaderAs our Sales and Service Leader, you’re a key team member who inspires and leads by example. You will support all...

  • Sales and Service Leader, Kahala

    4 weeks ago

    Honolulu, United States Sephora Full time

    Job ID: 247493Store Name/Number: HI-Kahala (1338)Address: 4211 Waialae Ave Space B-14, Honolulu, HI 96816, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularSales and Service Leader As our Sales and Service Leader, you’re a key team member who inspires and leads by example. You will support all...

  • Sales and Service Leader

    4 weeks ago

    Honolulu, United States Sephora Full time

    Job ID: 247493 Store Name/Number: HI-Kahala (1338) Address: 4211 Waialae Ave Space B-14, Honolulu, HI 96816, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Full Time Position Type: Regular Sales and Service Leader As our Sales and Service Leader, you're a key team member who inspires and leads by example. You will support all...

  • Sales And Service Leader

    3 weeks ago

    HONOLULU, United States SEPHORA Full time

    Job ID: 247493 Store Name/Number: HI-Kahala (1338) Address: 4211 Waialae Ave Space B-14, Honolulu, HI 96816, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Full Time Position Type: Regular Sales and Service Leader As our Sales and Service Leader, you're a key team member who inspires and leads by example....

  • Sales And Service Leader

    3 weeks ago

    HONOLULU, United States SEPHORA Full time

    Job ID: 247493 Store Name/Number: HI-Kahala (1338) Address: 4211 Waialae Ave Space B-14, Honolulu, HI 96816, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Full Time Position Type: Regular Sales and Service Leader As our Sales and Service Leader, you're a key team member who inspires and leads by example....

  • GUEST SERVICE REPRESENTATIVE

    4 weeks ago

    Honolulu, United States Navy Exchange Service Command Full time

    Job Summary : Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security...

  • GUEST SERVICE REPRESENTATIVE

    3 weeks ago

    Honolulu, United States Navy Exchange Service Command Full time

    Job Summary : Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security...

  • Operations Supervisor: Overnight

    4 weeks ago

    Honolulu, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...