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Customer Service Representative
1 month ago
Main Duties or Job Description:
- Open and maintain customer accounts.
- Resolve issues, manage calls, and assess customer needs.
- Build trust through open communication and provide accurate information.
- Handle complaints, follow up, and adhere to guidelines.
- Resolve complaints via various channels, process payments, and gather information.
- Collaborate with the customer service manager, manage call records, and compile satisfaction reports.
- Follow scripts and handle policy changes/renewals.
- 2-3 years of Customer Service Experience
- Strong phone contact handling skills and active listening
- Excellent verbal and written communication skills
- Ability to multitask, prioritize and manage time effectively.
- High school diploma or equivalent
- Bilingual is a PLUS
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
