Principal ServiceNow Developer

2 weeks ago

Chicago, United States Morningstar Full time
About the Role:

The ServiceNow Principal Developer is ultimately accountable for the overall configuration and development of the ServiceNow platform.

The Principal Developer is responsible for supporting and maintaining the core configuration of the ServiceNow platform, as well as the applications and workflows within IT Service Management (ITSM), HR Service Delivery (HRSD), Hardware Asset Management (HAM), and IT Operations Management (ITOM). This role will take lead on integrations to other critical Morningstar systems.

Together with the product owner, this role will ensure the platform team is in alignment with the business strategy, roadmap, and platform governance policies. The Principal Developer is also responsible to provide technical guidance and mentorship, and act as an escalation point, to the ServiceNow development team.

Job Responsibilities:
  • Help drive efficiency that sets Morningstar at the optimal level operational effectiveness to support our future growth.
  • Work closely with the development teams to determine changes required as a result of product releases, and plan update sets to address any collisions with new versions of the product.
  • Act as lead and expert in integration strategy and data sharing across other Morningstar applications.
  • Work with multiple teams to guide projects through development and bring high-quality products to life.
  • Participate in the development of business requirements ensuring a thorough understanding of business needs and processes.
  • Communicate complex problems into easily understood requirements and provide solutions.
  • Ensures that documented development policies, procedures and best practices are followed.
  • Develop and maintain Forms, Views, Workspaces, and Flows.
  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each.
  • Support the administration and maintenance the ServiceNow platform for optimal performance including but not limited to monitoring, upgrades, and access.
  • Maintain and ensure the proper usage of Morningstar's various ServiceNow instances and update sets between them.
Qualifications:
  • At least 7 years of development experience within ServiceNow. Experience with ITSM, HRSD, ITOM, HAM, Discovery, CMDB, Integration Hub, and/or Event Management modules a big plus.
  • At least 4 years experience integrating ServiceNow with other systems via APIs and Integration Hub.
  • At least 4 years experience with Flow Designer.
  • Knowledge of ServiceNow functionality such as business rules, scripts, and Access Control List (ACL) rules.
  • Knowledge of business analysis processes and concepts.
  • Experience with Agile development processes and methodologies.
  • Experience working in a global setting.
  • Experience working with implementation partners and managed service providers.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
Knowledge, Skills, Abilities, and Behavior Required:
  • Ability to successfully lead a team and drive the success of ServiceNow initiatives.
  • Proven ability to successfully work in a matrix team environment that presents significant change and tight timeframes.
  • Excellent communication skills (both written and verbal)
  • Strong interpersonal skills. Ability to build positive relationships with key stakeholders.
  • Strong analytical and problem-solving skills.
  • Ability to quickly learn new concepts and functionality as Morningstar expands our ServiceNow footprint.
  • Focus on quality and attention to detail.


001_MstarInc Morningstar Inc. Legal Entity

Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

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