Quality Engineer

Job Details

Job Location
One Source Manufacturing Headquarters - Leander, TX

Description

Principal Duties and Responsibilities*:
This position coordinates the customer complaint handling and investigation process, providing a key interface between the Customer, Quality Systems, Operations, and. Engineering. This position also supports investigation and closure of internal and external non-conformances.
Responsible for the initial review of customer complaints then gathering related facts and information.
Responsible for highlighting any potentially reportable events to QS Management per applicable procedures
Responsible for the customer complaint handling process, including assisting with assessments to determine potential reportability to customers or regulatory bodies.
Responsible for monitoring the progress of complaint handling and investigation, working with applicable individuals and departments to ensure timely complaint processing.
Responsible for tracking and trending complaints and preparing complaint analysis reports, highlighting any adverse trends.
Responsible for preparing & presenting metrics for Management Review.
Responsible for QS MRB review and approvals.
Participates in product and process improvements, lifecycle management, risk management, and other product documentation efforts.
Responsible for planning & performing CAPA investigations. This may include hands-on evaluation of involved parts or process.
Responsible for contributing to the continuous improvement of OSM's products and services.
Perform procedures and practices in compliance with global quality & regulatory requirements to meet the needs of OSM's customers & Quality Policy.
Responsible for performing tasks to support the quality system and quality policy as directed by QS management.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as. computers, phones, and copier/scanner. No travel is expected.

Qualifications

Requirements
Bachelor's Degree in Engineering or Quality, Associate's with significant experience
Experience in a regulated industry (Aerospace preferred)
Proficient with basic statistical data analysis tools and techniques
Excellent interpersonal skills
Ability to work in a timeline driven environment
Strong communication skills both written & oral
Excellent computer skills, particularly spreadsheets/graphical software tools (e.g. Excel)

Experience:
Aerospace or similar regulated environment: 2 year
Complaint Investigation or Quality Engineer: 3 years
Knowledge of AS9100D (Preferred)
High precision machining experience (Preferred)

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