Customer Experience Associate

2 months ago

Chesterfield, United States Cat5 Commerce Full time

**Customer Experience Associate | Recognized Top Workplace**

Customer Experience Chesterfield, Missouri Department **Customer Experience** Minimum Experience **Entry-level** Compensation **DOQ + Excellent Benefits** * Full-time Customer Experience Associate position

* Excellent verbal and written communication skills

* Impressive organizational and tracking skills w / a keen eye for detail

* Enjoys constant communication with a variety of people

* Highly desirable work schedule with scheduled hours within 8:00 a.m. - 5:30 p.m. Mon-Fri

* Competitive starting rate w / full benefits + paid time off

* Due to COVID19 prevention protocol this position may occasionally and sporadically work remote. The ability to work successfully on a remote basis is necessary.

* Local candidates only please

At a Glance

Position

Were currently seeking creative problem solvers with a passion for providing excellent service to join our Customer Experience team. Each member of the team is fully committed to the Cat5 mission to provide a best-in-class experience to our many thousands of customers. Were searching for the next rock-star associate who will match our enthusiasm and diligence.

The ideal candidate will be a detail-oriented individual who consistently exercises good judgement and a dedication to providing our customers with the very best that we have to offer. With a clear, pleasant voice and welcoming disposition, they will respond to a high volume of incoming calls to our customer service lines, as well as providing assistance and problem resolution via email correspondence. A copious notetaker, they accurately document customer interactions for future reference. They are skilled at prioritizing tasks and responding to a variety of questions and requests within a timely manner. An excellent communicator and team player, they arent afraid to ask questions, share ideas, or discuss trends/patterns that they have spotted.

Duties

* Provide accurate, friendly and efficient service to customers via phone and email

* Deliver outstanding customer service, owning the role of Brand Ambassador and serving on the front line of support to a wide variety of customers

* Communicate effectively with vendors to troubleshoot and resolve errors

* Respond to a high volume of calls each day while demonstrating a patient and helpful demeanor

* Accurately enter and update customer order, billing, and shipping information across a variety of systems

Qualifications

* Ability to work in a fast-paced environment and deliver results while managing multiple tasks

* Team contributor who works to consistently meet and exceed team goals, and

* individual contributor who successfully manages their day to day work independently

* Superb critical thinking and problem solving skills

* Regular attendance and punctuality

* Tech savvy with working knowledge of Google Apps

* Proficient and accurate keyboarding skills

* Adaptable and comfortable working within an atmosphere prone to rapid change and development

Major Pluses

* Prior customer service or retail experience

* Familiarity with the online shopping process and experience

* Experience with Acumatica software

Cat5 Commerce is an online retail company based in Chesterfield, Missouri. We operate a handful of niche ecommerce destinations serving the tactical, outdoor and workwear markets including TacticalGear.com and WorkBoots.com

We have enjoyed consistent growth with each passing year, and strive to actively recruit and retain the best and brightest talent. Recognized as a *Top Workplace by the St. Louis Post-Dispatch*, our culture provides a healthy, challenging and people-focused atmosphere. We offer a top-tier benefits package and collaborative workspace for those who thrive in a casual yet fast paced environment.

Our Company

Founded in 2004, Cat5 Commerce is a fast-growing internet retail company, We own and operate online webstores including TacticalGear.com and WorkBoots.com. The core of our business consists of ecommerce, digital marketing, and software development. Since day one, it has been our mission to deliver an extraordinary shopping experience to our customers. We accomplish this through custom application development, comprehensive online marketing strategies, and a customer-centric approach to business.

Recognized as a *Top Workplace by the St. Louis Post-Dispatch,* we create dynamic teams where individuals can rise to the challenge, put forth their best work, and have fun while doing so We believe that providing St. Louis best and brightest talent with a healthy company culture, top-notch benefits package, and a positive work environment are key to the long term success of our company and our resident Cat5ers.

Location Chesterfield, Missouri Department Customer Experience Minimum Experience Entry-level Compensation DOQ + Excellent Benefits

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