Remote Customer Service Representative

2 months ago


Columbia, United States VIMO INC Full time
Job Details

Job Location
SC - Columbia, SC

Remote Type
Fully Remote

Position Type
Full Time

Salary Range
$14.50 - $16.00 Hourly

Job Category
Customer Service

Remote Customer Service Representative

It's truly an exciting time to be a part of GetInsured We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.

Full-time/Seasonal

Compensation Details

Base Pay: $14.50 per hour

Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance

Spanish Bilingual Base Pay: $15.50 per hour

Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance

Requirements
  • 18 years of age or older
  • Minimum Internet Speed of 35 mb/s
  • Dedicated, private, and secure workspace
  • Personal laptop or desktop computer required for the Training Period
  • Commit to full attendance during the 3-week Training period
  • Complete a background check and health screening
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
  • NOT Compatible: Mobile Internet Service Providers and Satellite.
(For example, T-Mobile is not compatible with our internal systems)

NOTE: Ethernet Connection is not the same as Wi-Fi internet access or Wi-Fi adapter/extenders.

Essential Responsibilities
  • Inbound/Outbound Calls
  • Deliver the highest level of customer service experience consistently
  • Manage customer accounts and provide technical support
  • Application Data Entry
  • Online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills
  • Flexibility and adaptability to changing projects and updates
  • Time and task management (multitasking and task prioritization)
  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
  • Adhere to regulated guidelines for communications via all channels
Qualifications
  • Moderate to Advanced computer skills
  • High level of comfort learning new technology
  • High level of professionalism
  • Excellent verbal and written communication skills
  • Comfortable working from home
  • Self-motivated and success-driven
What We Offer
  • Paid Training
  • Full-Time, Seasonal temp-to-permanent roles
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment
  • 401K Match
  • Individual Coverage HRA (ICHRA)
  • Paid time off (PTO)
Preferred Experience (not required)
  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  • Previous experience in a Call Center
  • Familiarity with CRM systems and practices
  • Spanish Bilingual, a plus


  • Columbia, United States Afni Full time

    Description What Will I Do as a Remote Customer Service Representative?   Think of the last time you called in to your cell phone provider, insurance company or your favorite clothing brand for help. Was it a great interaction or did it leave you feeling frustrated? As a Customer Service Representative, you have the opportunity to make someone’s...


  • West Columbia, United States AMCOL Systems Full time

    ** Remote Customer Service Representative** **Job Category****:** Collections **Requisition Number****:** REMOT01210 Showing 1 location **Job Details** **Description** ***The Customer Service Representative represents the company in all communications with patients. This position is responsible for ensuring all discretionary collection activities comply with...


  • Columbia, United States Len The Plumber Full time

    Are you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. Customer Service Representative (CSR) - High Volume Call Center - Full Time! Join the NEFFSVILLE PLUMBING & HEATING TEAM Lancaster PA Office! Are you someone who provides service with a smile? Do you enjoy working with...


  • Columbia, United States Goldschmitt and Associates LLC Full time

    **Customer Service Representative (DL)** MOHELA DL Columbia, Missouri Minimum Experience **Entry-level** Compensation **17.50** Goldschmitt and Associates is a Service Disabled Veteran Owned Small Business headquartered out of Reston, VA. Goldschmitt's services are seamless extensions of our client's organization. We seek a complete understanding of our...


  • Columbia, United States VPE Development Full time $42,500 - $53,000

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at VP Executives. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...


  • Columbia, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will work at Store #1709 at 213 Business Loop 70 E. Columbia, MO 65203. The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player...


  • Columbia, United States Club Car Wash Full time

    Provides professional customer service, and satisfactorily answers to customers queries and concerns. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Calls clients and customers to inform them about t Customer Service Representative, Customer Service, Representative, Retail, Automotive


  • West Columbia, United States Avenica Full time

    Position: Customer Service Representative (Bilingual- English/Spanish) Location: Phoenix, AZ 85027 Schedule: Must be flexible to work assigned 8hr shift between the hours of 730am-8pm CT, M-F and occasional Saturdays when needed Worksite Arrangement: In-office first 5 months, Hybrid after training period (3 days on-site, 2 remote) Starting Compensation:...


  • Columbia, South Carolina, United States Veterans United Home Loans Full time

    Customer service, dependability, efficiency, and communication. Those are the skillsets of a successful Customer Service Representative at Veterans United.As a Customer Service Representative, you respond to inbound calls and guide the caller to the solution they need. Your calls may entail answering general loan questions, transferring to other departments,...


  • Columbia, United States U-Haul Full time

    Location: 29 Rte 66 E, Columbia, Connecticut 06237 United States of America START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a...


  • Columbia, United States XPO Full time

    What you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...


  • Columbia, United States ICONMA Full time

    Customer Service Representative- Location: Columbia, SC / Hybrid Duration: 6 months with possible contract to hire Description: Job Summary: The Client Representative role supports the Client contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail,...


  • Columbia, United States U-Haul Full time

    Location: 29 Rte 66 E, Columbia, Connecticut 06237 United States of America START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a...


  • Columbia, United States Mid-State Tire Distributor Inc Full time

    Job DescriptionJob DescriptionWe are seeking a Bilingual Customer Service Representative (Inside Sales) to join our Columbia team! This position is responsible for sales and profit objectives within the assigned area while maintaining positive relationships with assigned customers. This individual is responsible for the development, growth and overall...


  • West Columbia, United States Conduent Full time

    Job DescriptionRemote Bilingual Spanish Customer Service Representative - Medicaid Member Support$17.50/HourlyPaid Training Equipment Provided Full-Time with Benefits Interested in supporting Medicaid members in South Carolina? Conduent has immediate openings for Remote Call Center Customer Service Representatives. This is a great opportunity to learn about...


  • West Columbia, United States Conduent State Healthcare, LLC Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...


  • Columbia, United States American Wood Fibers Full time

    **For consideration:** Due to the nature of our raw materials and finished goods, AWF is a tobacco and smoke-free environment. **Reports to: Customer Service Supervisor** American Wood Fibers (AWF), a rapidly growing manufacturer of consumer and industrial products sold to other manufacturers and to pet, agricultural and home heating markets, seeks a...


  • Columbia, United States MidwayUSA Full time

    Starting Wage: $17.50 per hour!Needed Availability: Sunday - Thursday 8:00am - 4:30pm Tuesday- Saturday 8:00am - 4:30pmThis position is in seat, not remote. Located 2200 N Rte J, Rocheport Missouri, 652794 miles west of Columbia MO.Have you ever dreamed of working in the Shooting, Hunting, and Outdoor industry? Are you a friendly, likable, well-spoken...


  • Columbia, United States MidwayUSA Full time

    Starting Wage: $17.50 per hour!Needed Availability: Sunday - Thursday 8:00am - 4:30pm Tuesday- Saturday 8:00am - 4:30pmFriday - Tuesday 8:00am - 4:30pmThis position is in seat, not remote. Located 2200 N Rte J, Rocheport Missouri, 652794 miles west of Columbia MO.Have you ever dreamed of working in the Shooting, Hunting, and Outdoor industry? Are you a...


  • Columbia, United States U-Haul International, Inc Full time

    Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring customers get all the help they need on their...