Enterprise Applications Support Analyst

2 weeks ago

Montvale, United States Tandym Group Full time

A recognized consumer products company in New Jersey is seeking a talented Enterprise Applications Support Analyst to join the Enterprise Applications team at our Corporate Headquarters in Montvale, NJ. The role will play a crucial part in ensuring the smooth operation and optimal performance of our enterprise applications like Microsoft Dynamics 365 Sales (CRM), Smartsheet, Intranet, and various other SaaS cloud-based applications.

***This is a Hybrid opportunity requiring the qualified professional to work onsite at least 3 days a week.***

Responsibilities:

The Enterprise Applications Support Analyst will be responsible for:

  • Provide first and second-level support for enterprise applications, including troubleshooting, issue resolution, and escalation management
  • Execute successful onboarding and offboarding activities for the various cloud-based applications
  • Collaborate with internal stakeholders and external vendors to identify, prioritize, and resolve application-related issues and enhancement requests
  • Perform routine maintenance tasks, including software updates, patches, and configuration changes, to ensure the stability and security of enterprise applications
  • Work with the Development team to complete some of the small to mid-sized enhancements request
  • Develop and maintain documentation, including user guides, knowledge base articles, and standard operating procedures, to facilitate effective support and training
  • Participate in the testing and deployment of new software releases and enhancements, ensuring compatibility and reliability across the enterprise application environment
  • Monitor application performance and system health, proactively identifying and addressing potential issues to minimize downtime and maximize efficiency
  • Contribute to continuous improvement initiatives, recommending and implementing process enhancements and automation to streamline support operations
  • Provide training and guidance to end-users, empowering them to effectively utilize enterprise applications and resolve common issues independently.
Qualifications:
  • 1+ year experience with Microsoft Dynamics 365 for sales (CRM)
  • 1+ years of experience in cloud-based SaaS applications
  • Bachelor's degree in Computer Science, Engineering, Information Systems, Business or related discipline
  • Proficiency in troubleshooting technical issues and conducting root cause analysis
  • Worked with End Users to help solve their issues
  • Inherently motivated, able to work effectively both independently and in a team environment
  • Handle tight deadlines, learn quickly, and maintain a positive, professional attitude
  • Proven ability to identify, analyze and solve problems
  • Excellent organizational, time management, interpersonal and communication skills, both verbal and written

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