Pharmacy Department Manager

Pharmacy Department Manager As a Pharmacy Department Manager, this position will be responsible for the overall operation within assigned pharmacy department. Directly responsible for improvement of prescription count as well as patient count by promoting exceptional customer service and professional image within the community. Focus will also include improvement of profitability by practicing/implementing cost effective business practices, i.e. generic dispensing, drug purchasing, etc. Ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Core competencies include partnerships, growth mindset, results oriented, customer focused, and professionalism. Reporting relations include accountability to the District Store Director, Store Manager, Assistant Managers of Health Wellness Home, Store Operations, and Perishables. Positions that report to you include Staff Pharmacist(s), Pharmacy Technician(s), and Pharmacy Intake/Outbound Coordinator. Primary duties and responsibilities include maintaining a positive attitude, supervising the operation of the assigned pharmacy department, improving pharmacy prescription sales, profit, patient count and professional image through ensuring the accurate filling of prescriptions and the courteous and efficient service to all customers, supervising pharmacy staff to ensure pharmacy employees are developed through proper employee orientation, training, PTCB certification, establishment of objectives, communication of rules and constructive discipline, while building employee morale, motivation and loyalty, managing all referrals submitted by Hy-Vee retail pharmacy locations, recommending plans and coordinating sales and promotional programs for pharmacy department, responsible for the recruitment and hiring of pharmacy personnel, managing budgeted payroll and scheduling, minimizing overtime usage and improving labor cost per prescription, analyzing and recommending loss prevention procedures and assuring proper implementation of internal controls, conducting regularly scheduled inventories and checking pharmacy security procedures and performing mini audits, overseeing training of pharmacy staff on the use of designated pharmacy point of sale system and assisting in the resolution of questions and problems pertaining to the system, ensuring that established workflow is adhered to within respective pharmacy, assisting in monitoring competition services and recommending additions or modifications to company programs, reviewing pharmacy department policies, procedures and inventory to ensure compliance with federal and state pharmacy regulations, ensuring compliance with DEA and state Board of Pharmacy regulations regarding maintenance of records and documents, monitoring compliance in pharmacy by conducting regular audits and verifying that the proper records, including controlled substance records, are kept on hand and are made readily available, preparing and submitting, as authorized by appropriate company personnel, records and reports required by the company and governmental and/or local authorities concerning burglaries, drugs to be surrendered, and reports concerning compliance to regulations, recommending and auditing an inventory level based on department prescription volume, maintaining a satisfactory on hand balance and days of supply, monitoring the company's designated inventory system and reviewing all daily purchases, recommending improved pharmacy department maintenance procedures and appearance standards, up to and including, physical layout, taking ownership of department appearance by maintaining its order and cleanliness, resolving customer complaints regarding all aspects of pharmacy department operations (service, price, personnel, etc.), representing the company through membership and active participation in pharmaceutical professional groups, associations and organizations, determining pricing of product to ensure profitability of the department, building growth and sales through counseling customers on OTC medications and products, and reporting to work when scheduled and working expected number of hours. Secondary duties and responsibilities include overseeing nursing home accounts and delivery of medications, assisting in other areas of store as needed, and performing other job related duties and special projects as required. Knowledge, skills, abilities and worker characteristics include ability to communicate effectively both orally and in writing, excellent interpersonal skills, especially related to health care colleagues, in-depth knowledge of pharmacy computer applications, with special emphasis on existing and planned products; PIS, order management, automated dispensing, CPOE, I.V. compounders, packagers, bar code applications, supply chain solutions. Knowledge/experience with Siemens Pharmacy/Soarian is a plus. Education and experience include graduate of an accredited Pharmacy School; preferably with a Pharm. D. degree, current Board of Pharmacy license, progressively responsible experience in pharmacy and computer applications of pharmacy practice including implementation and development of new computer systems, and over one year of related work experience. Supervisory responsibilities include instructing, reviewing work, assigning work, planning work of others, maintaining standards, coordinating activities, allocating personnel, acting on employee problems, selecting new employees, and has the authority to recommend the transfer/promotion of employees and the disciplining, discharges, and salary increases of employees. Working conditions involve frequent and prolonged periods of standing and walking in an office or clinic environment at store locations. Equipment used to perform the job includes PC with pharmacy software and printer, pharmacy balance, scanner, calculator, telephone, fax, and copier. Contacts include daily contact with general public, suppliers and vendors, occasional contact with community or trade/professional organizations and federal/state/city government or regulatory agencies and Pharmacy Operations team. Confidentiality includes access to confidential data including personal health information. Maintains confidentiality of customer's private medical information, according to the HIPAA act.