Customer Service Agent

2 weeks ago


Santa Ana, United States Wella Full time

** Customer Service Agent**

Posicin**:** Customer Service

Localizacin: Madrid, Espaa

Direct Reports: Customer Service Operations Manager

#wellacareers

**SOBRE THE WELLA COMPANY**

**Together,** **WE****enable individuals to look, feel, and be their true selves.**

Wella Company es una de las compaas lderes de belleza, que comprende una familia de marcas icnicas como Wella Professionals, Clairol, OPI, Nioxin y ghd. Con 6000 empleados a nivel mundial y presencia en ms de 100 pases, Wella y sus marcas permiten al consumidor sentirse y ser su verdadero yo. Como innovadores en el sector del cabello y uas Wella empodera a las personas a deleitar a los consumidores, inspirar la belleza profesional, comprometer a las comunidades y llevar un crecimiento sostenible a sus colaboradores.

Puedes encontrar ms informacin en: .

**EL PUESTO**

Como Customer Service Agent formars parte del equipo de Atencin al Cliente cuya funcin engloba todos los procesos desde la recepcin de los pedidos hasta su facturacin, dando soporte y servicio a las necesidades del cliente, as como la tramitacin y gestin de las incidencias que puedan ocasionarse.

**FUNCIONES PRINCIPALES**

* Gestin del ciclo diario de recepcin de pedidos, planificacin y entrega a clientes.

* Resolucin de consultas e incidencias de clientes y de la fuerza de ventas.

* Realizar todas aquellas operaciones de Atencin al Cliente que puedan derivarse del servicio prestado, as como la gestin y resolucin de reclamaciones.

* Mantener el nivel de servicio segn los parmetros, tipologa de cliente, rentabilidad y estrategia comercial.

* Recopilar la informacin y soporte correspondiente al anlisis de KPIs de servicio.

* Identificar los principales puntos de mejora y proponer acciones correctivas tanto a nivel cliente como producto/familia junto con los responsables del rea funcional afectada.

**REQUISITOS**

* Ciclo formativo medio vinculado a las reas administrativa o de gestin

* Experiencia laboral en gestin y atencin a clientes

* Dominio herramientas informticas (Office - Excel).

* Se valorar conocimientos en SAP y CRM diseadas para Atencin al Cliente.

* Perfil con orientacin al cliente, resolutivo, habilidades comunicativas y trabajo en equipo.

* Ingls nivel B2



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