Customer Support Representative

1 month ago

Woodstock, United States Clarion Home Services Grp. Full time

At Woodstock Heating and Cooling, solving problems and helping people is our passion. We have been servicing the McHenry County for over 170 years

Come join a team and culture that appreciates you We are looking to add a Customer Support Representative to our team. The ideal candidate will possess exceptional phone skills, the ability to multitask effectively, and proficiency in calling. You will be responsible for ensuring that customer expectations are exceeded with clear and concise communication with department managers, employees, and customers.

If you have the experience, we have the right spot for you. Join a company that values growth, teamwork and respect

Why work for us?

  • Great company culture that focuses on growth, teamwork, respect, and we like to have fun too
  • Growth Opportunities
  • Monday thru Friday schedules available (During busy season, one Saturday a month will be required)
  • Flexible and provide ease with hours, days and needed time off.
  • Competitive benefits including medical, dental, vision and more
  • Retirement plan
  • Paid Vacation and Holidays
  • Compensation: $16-$19 per hour based on experience
Responsibilities:
  • Receive and manage incoming calls in a professional and courteous manner
  • Dispatch service calls by priority, urgency, and profitably to ensure daily revenue goals are met/exceeded.
  • Convert incoming calls into booked service appointments according to company guidelines.
  • Conduct cold calls to potential clients or partners as needed
  • Demonstrate excellent grammar and communication skills in all verbal and written interactions
  • Perform daily cleaning and stocking tasks to ensure the reception area is tidy and well-maintained
  • Assist with administrative tasks such as filing, data entry, and scheduling appointments
  • Work with field service supervisors and service managers to ensure first calls for next day are assigned and strategically structured.
  • Special projects or tasks as requested by your manager.
Qualifications:
  • Strong written and verbal communication skills with different personalities and communication styles.
  • Highly organized and detail oriented
  • Ability to thrive in fast-paced environments and high-demand peak seasons.
  • IT competent - efficient typist, proficient with Microsoft Outlook, Work, and Excel, and phone systems
  • Competitive individual contributor who also loves to win as a team.
  • Experience in an HVAC (Heating, Ventilation, and Air Conditioning), setting highly preferred.
  • High school diploma or general education degree (GED) (Preferred, not required)
  • One-year related experience and/or training in customer service and dispatching


If you are a motivated individual who is passionate about providing exceptional customer service, we would love to hear from you. Apply today to join our dynamic team

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