Sr. Project Manager, Service Product Development

Sr. Project Manager, Global Services PMO As Sr. Project Manager, Global Services PMO, you will play a critical role in driving successful execution of New Product Development & Introduction (NPDI) projects, as well as select digital and legacy initiatives within the Global Services organization. This role requires a strategic, process-minded leader who can work cross-functionally with Product Management, Engineering, Operations, and Regional Service teams across the Business Units (BU)/Product Lines (PL) to ensure service readiness, cost alignment, and scalable enablement for new and existing solutions. You will act as a central point of coordination for service-related deliverables throughout the NPDI lifecycle-ensuring projects are delivered on time, within budget, and with measurable business impact. You will also interface with the Vertiv Operating System (VOS) teams as it relates to business process improvement activities and have responsibility for continually improving the process frameworks we operate within. This includes driving consistency, scalability, and efficiency across global service processes. In this position, you will need a process improvement mindset, the ability to listen and address specific problems, articulate solutions, and coordinate multiple projects with varying levels of priority. The position requires strong project management discipline, comfort navigating complexity, and the ability to lead through influence. You will align stakeholders globally and ensure Global Services objectives are fully integrated into the broader Vertiv NPDI process. The ability to obtain business buy-in are critical to success in this role. Responsibilities: Project & Program Leadership Utilize PMO governance frameworks to plan, facilitate, and manage assigned NPDI and digital services projects. Own and drive effective delivery through a defined stage-gate process, from concept and feasibility to execution, readiness, and launch. Manage global project schedules, deliverables, and dependencies across cross-functional teams. Ensure service requirements (e.g., readiness, cost modeling, training, enablement) are integrated into NPDI projects and validated before launch. Stakeholder Engagement & Communication Act as the Global Services representative in NPDI core teams, ensuring alignment between Product, Engineering, Supply Chain, and Services. Partner closely with regional Services teams to capture feedback, identify risks, and ensure readiness plans reflect real-world deployment needs. Interface with the VOS and Business Process Improvement teams to support alignment on process enhancements and governance frameworks. Prepare and deliver regular project updates, dashboards, and status reports to senior management. Business Process & Continuous Improvement Identify opportunities to standardize processes and tools within the Services PMO, ensuring scalability and efficiency. Drive improvements to the frameworks and processes that support NPDI and Global Services integration. Support integration of digital tools and platforms for project tracking, readiness, and enablement. Lead and contribute to initiatives that enhance global alignment, process consistency, and continuous improvement. Data & Governance Use Power BI and PMO tracking tools to prioritize, monitor, and report on the portfolio of NPDI and digital projects. Establish and maintain key performance indicators (KPIs) for project health, cost tracking, and readiness milestones. Contribute to lessons-learned reviews and continuous improvement of PMO governance and documentation. Demonstrate Vertiv behaviors: (1) own it, (2) act with urgency, (3) foster a customer-fi