Remote Customer Service Specialist

Join to apply for the Remote Customer Service Specialist role at ForgeFit Join to apply for the Remote Customer Service Specialist role at ForgeFit Job Title: Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country. About the Role As a Customer Service Specialist, youll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly. What Youll Do Respond to customer inquiries via phone, email, and chat with professionalism and care Help customers with orders, shipping questions, product details, and troubleshooting Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams Keep accurate records of customer interactions using CRM Proactively follow up on customer needs and ensure satisfaction Maintain up-to-date knowledge of ForgeFits product lines and service policies What Were Looking For 1+ years of experience in a customer service, support, or client-facing role Strong communication and problem-solving skills Ability to stay organized and manage multiple priorities Comfortable using CRM or support tools A positive attitude and genuine desire to help others Interest in fitness or familiarity with gym equipment is a plus What We Offer Competitive hourly pay based on experience Comprehensive benefits including health, dental, vision, 401k, and paid time off 100% remote work with a collaborative and supportive team Ongoing training and opportunities for career growth The chance to support a brand that makes a real impact in the fitness world Ready to help gyms get stronger with ForgeFit? Apply now and lets build something powerful together. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Sales, General Business, and Education Industries Wireless Services, Telecommunications, and Communications Equipment Manufacturing Referrals increase your chances of interviewing at ForgeFit by 2x Sign in to set job alerts for Customer Service Specialist roles. Grand Rapids, MI $14.00-$16.00 9 months ago Customer Service Representative (Part-Time) Grand Rapids, MI $14.00-$16.00 9 months ago Grand Rapids, MI $14.00-$15.00 9 months ago Grand Rapids, MI $14.00-$15.00 9 months ago Customer Service Rep I -KLASC (Grand Rapids) C-S-R Access Line Representative - Sunday 's 8am-8pm (25-71) Grand Rapids, MI $17.24-$22.86 2 weeks ago Grand Rapids, MI $62,000.00-$66,000.00 1 week ago Grand Rapids, MI $60,000.00-$66,000.00 6 days ago Customer Service Representative - State Farm Agent Team Member Branch Customer Service Rep - Grand Rapids/Kentwood, MI Grand Rapids, MI $19.00-$21.50 4 hours ago Guest Service Representative - Embassy Suites by Hilton Ramp Agent (Customer Service Agent) - GRR Grand Rapids, MI $75,000.00-$95,000.00 1 week ago Grand Rapids Metropolitan Area 1 year ago Customer Service Representative - Hiring This Week Customer Service Representative - Hiring This Week Pet Resort Guest Service Representative, Full-Time Customer Service Representative - State Farm Agent Team Member Walker, MI $75,000.00-$90,000.00 1 day ago Grand Rapids, MI $50,000.00-$55,000.00 2 weeks ago Grand Rapids Kroc - Welcome Desk Attendant Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr