Senior Customer Service Engineer
3 weeks ago
Job Description
Responsibilities:
- Responsible for pre-sales, in-sales, and after-sales services for PV module products:
- Customer visits: Handling arrangements for overseas customer visits, conveying customer information to various departments in the factory, and tracking reception.
- Order business support: Providing feedback and confirmation on issues related to order execution from customers, headquarters, and customer service, and conveying them to the factory.
- Resolving issues related to customer supervision and feedback, following up on customer supervision and inspection, and handling customer feedback and exceptions at project sites.
- Participating in the review of module quality inspection standards:
- Pre-production confirmation: Implementing production line standards, confirming information on main and auxiliary materials, and verifying compliance with contract agreements.
- Reviewing and communicating technical and quality execution standards, promptly raising and reviewing any deviations from the contract, and resolving them through communication with the customer.
- Responsible for the preparation and reception of customer factory audits:
- Collecting information on business and headquarters visits by customers, confirming the information, and conveying it internally within the factory. Preparing in advance for visits or factory audits.
- Cooperating with and assisting in customer visits and factory audits.
- Liaising with headquarters on customer management-related tasks:
- Addressing customer requirements conveyed by the headquarters quality department.
- Conveying and promoting the quality expectations of orders to various departments at the base.
- Driving internal improvement based on customer feedback:
- Customer surveys: Addressing customer feedback, promoting internal improvements or corrective actions based on customer feedback.
- Building and maintaining the brand:
- Maintaining good communication and rapport with customers, establishing strong relationships, and building a foundation for business transactions.
- Timely completion of assigned tasks from the supervisor.
Illuminate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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