HVAC TB Customer Support Coordinator

3 months ago

West Jordan, United States Johnson Controls Full time
HVAC Truck Based Customer Support Coordinator

Unleash your potential with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away

Here's what we have to offer
  • Competitive pay
  • Paid vacation, holidays, and sick time
  • Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one
  • Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources
  • Encouraging and collaborative team environment
  • Dedication to safety through our Zero Harm policy
  • Company vehicle, tools, and equipment provided to complete all jobs
  • Scheduling and management support
  • JCI Employee discount programs (The Loop by Perk Spot)
What you will do

Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system's needs. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads. Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.
Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer's expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.

How you will do it
  • Utilize Microsoft Windows platform tools and company software to track, manage, and support operations metrics.
  • Develops and maintains viable long-term relationships with customers and subcontractors.
  • Prepares yearly, monthly, and weekly inventory counts and uploads into company platforms.
  • Create new employee trunk locations, tool, and product inventories.
  • Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues. Researches and follows up on questions identified during the monthly business reviews.
  • Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
  • Create new customer accounts, reconcile updates, and manage changes with account information.
  • Facilitates administration of warranty claims.
  • Track and update monthly, quarterly, and annual inventory cycle counts.
  • Create RMA's, prepare shipments for return, track receipt, and follow up on any delays.
  • Other duties and administrative activities as assigned.
What we look for

Required
  • High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
  • Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, PowerPoint and Internet business application usage and strong data management capabilities.
  • Able to prioritize work activities based upon financial impact to desired business goals.
  • Able to influence diverse teams to accomplish tasks/goals.
Preferred
  • Associate's degree preferred.
  • Experience and/or basic project accounting or costing principles is desired.


Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

  • HVAC TB Customer Support Coordinator

    1 month ago

    West Jordan, United States Johnson Controls International Full time

    HVAC Truck Based Customer Support CoordinatorUnleash your potential with the Johnson Controls team!As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.Join our winning team and pave the way for a bright future.With our extensive reach across various...

  • HVAC TB Customer Support Coordinator

    2 months ago

    West Valley City, United States Johnson Controls Full time

    HVAC Truck Based Customer Support Coordinator Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across...

  • HVAC TB Customer Support Coordinator

    3 months ago

    West Valley City, United States Johnson Controls International Full time

    Job DescriptionHVAC Truck Based Customer Support CoordinatorUnleash your potential with the Johnson Controls team!As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive...

  • HVAC TB Customer Support Coordinator

    2 weeks ago

    West Valley City, United States Johnson Controls International Full time

    HVAC Truck Based Customer Support Coordinator Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across...

  • HVAC TB Customer Support Coordinator

    3 weeks ago

    West Valley City, United States Johnson Controls International Full time

    HVAC Truck Based Customer Support CoordinatorUnleash your potential with the Johnson Controls team!As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across...

  • HVAC TB Customer Support Coordinator

    1 month ago

    West Valley City, United States Johnson Controls International Full time

    HVAC Truck Based Customer Support CoordinatorUnleash your potential with the Johnson Controls team!As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across...

  • HVAC TB Customer Support Coordinator

    3 months ago

    West Valley City, United States Johnson Controls International Full time

    HVAC Truck Based Customer Support CoordinatorUnleash your potential with the Johnson Controls team!As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various...

  • HVAC Customer Support Operations Coordinator

    1 week ago

    West Jordan, Utah, United States Johnson Controls Full time

    HVAC Truck-Based Customer Support Coordinator Unlock your potential with Johnson Controls As a prominent leader in the realm of intelligent, healthy, and sustainable buildings, our goal is to transform the performance of structures to benefit individuals, environments, and the planet. Become a part of our successful team and contribute to a promising future....

  • HVAC Customer Support Operations Coordinator

    2 weeks ago

    West Jordan, Utah, United States Johnson Controls Full time

    HVAC Truck-Based Customer Support Coordinator Unlock your potential with Johnson Controls As a prominent player in the realm of intelligent, healthy, and sustainable buildings, our goal is to redefine building performance to benefit individuals, environments, and the planet. Become a part of our successful team and shape a promising future. With our vast...

  • HVAC Customer Support Operations Coordinator

    1 week ago

    West Jordan, Utah, United States Johnson Controls Full time

    HVAC Truck-Based Customer Support Coordinator Elevate your career with Johnson Controls As a premier organization in the realm of intelligent, healthy, and sustainable buildings, our objective is to transform the efficiency of structures to benefit individuals, environments, and the planet. Become a part of our successful team and shape a promising future....

  • HVAC TB Customer Support Coordinator

    2 months ago

    West Valley City, UT, United States Johnson Controls International Full time

    HVAC Truck Based Customer Support CoordinatorUnleash your potential with the Johnson Controls team!As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various...

  • HVAC TB Customer Service Representative

    2 weeks ago

    West Valley City, United States Johnson Controls International Full time

    HVAC Truck Based Customer Service Representative Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely...

  • HVAC Truck-Based Customer Support Specialist

    2 weeks ago

    West Jordan, Utah, United States Johnson Controls International Full time

    Exciting Role as an HVAC Truck-Based Customer Support Coordinator at Johnson ControlsBecome a vital part of Johnson Controls, a global frontrunner in innovative, healthy, and sustainable building solutions. We are committed to enhancing building performance for the benefit of individuals, communities, and the environment. Our broad presence across various...

  • HVAC Truck-Based Customer Support Specialist

    2 weeks ago

    West Jordan, Utah, United States Johnson Controls International Full time

    Exciting Opportunity as an HVAC Truck-Based Customer Support Coordinator at Johnson ControlsBecome part of a leading organization at Johnson Controls, recognized globally for its commitment to smart, healthy, and sustainable building solutions. We focus on enhancing building performance to positively impact individuals, communities, and the environment. Our...

  • HVAC TB Cust Resource Coordinator

    3 months ago

    West Indianapolis, United States Johnson Controls International Full time

    Job DescriptionJob Description What you will do Under direct supervision of the Pod Team Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals....

  • HVAC Truck-Based Customer Support Specialist

    2 weeks ago

    West Jordan, Utah, United States Johnson Controls International Full time

    Exciting Opportunity as an HVAC Truck-Based Customer Support Specialist at Johnson ControlsBecome part of a leading organization at Johnson Controls, a global innovator in smart, healthy, and sustainable building solutions, committed to enhancing building performance for the benefit of individuals, communities, and the environment. Our vast presence across...

  • HVAC TB Service Manager

    2 weeks ago

    West Chester, United States Johnson Controls Full time

    What you will do: This position will work with the Branch HVAC Service Manager and oversee operations of the Truck Base Mechanical HVAC Team. The HVAC Truck Based Mechanical Service Manager is responsible for HVAC Service to customer account leadership, including Labor and Material growth, execution of the Service business for the team's customer base....

  • HVAC TB Service Manager

    2 weeks ago

    West Chester, United States Johnson Controls International Full time

    What you will do: This position will work with the Branch HVAC Service Manager and oversee operations of the Truck Base Mechanical HVAC Team. The HVAC Truck Based Mechanical Service Manager is responsible for HVAC Service to customer account leadership, including Labor and Material growth, execution of the Service business for the team's customer base....

  • HVAC TB Service Manager

    2 months ago

    West Chester, United States Johnson Controls International Full time

    Job DescriptionWhat you will do: This position will work with the Branch HVAC Service Manager and oversee operations of the Truck Base Mechanical HVAC Team. The HVAC Truck Based Mechanical Service Manager is responsible for HVAC Service to customer account leadership, including Labor and Material growth, execution of the Service business for the team’s...

  • HVAC TB Service Manager

    3 months ago

    West Chester, United States Johnson Controls International Full time

    What you will do: This position will work with the Branch HVAC Service Manager and oversee operations of the Truck Base Mechanical HVAC Team. The HVAC Truck Based Mechanical Service Manager is responsible for HVAC Service to customer account leadership, including Labor and Material growth, execution of the Service business for the team’s customer base....