Senior Customer Service

4 weeks ago


Albany, United States Trabajos Full time

**20/11/2021**

**Clasificada en**

**Aptitudes**

**1 vacante**

**Descripcin de la oferta**

Perfil con clara orientacin al cliente internacional con experiencia mnima de 10 aos en Customer Service Manager/Back office Manager, capaz de asumir gran responsablidad en la empresa y ser el vnculo entre los diferentes departamentos (back office, administracin/contabilidad). En dependencia del director comercial y, en segunda instancia, del director general.

Descripcin de la oferta

* Asistente al Departamento Comercial de Export.

* Autorizar bloqueos internos por cambio de precio y/o riesgo.

* Reporting riesgos generales de cliente y carga de pedidos mensual.

* Introduccin de tablas de rappels anuales de clientes de export y revisin de funcionamiento correcto.

* Introduccin de tablas de comisiones y registro, tras aprobacin.

* Segunda instancia en la resolucin de conflictos logsticos.

* Reclamacin semanal de pagos a clientes export.

* Registro de las condiciones comerciales (precio, pago, etc.) con todos los clientes y seguimiento de la autorizacin de Director Comercial.

* Seguimiento del proveedor de diseo y del material de venta (catlogos, anuncios, etc.). Registro de todos los materiales.

* Registrar y mantener al da las Presentaciones comerciales.

* Organizar comunicaciones a clientes (vacaciones, cambios, nuevos productos, etc.) e internas (programas de produccin, nuevos productos, etc.).

* Responsable de la interlocucin diaria con el Country Manager de la sede de Italia:

* Contacto con representantes.

* Gestin de conflictos con clientes.

Organizacin y coordinacin de eventos y ferias (nacionales e internacionales).

* Gestin de contratos comerciales con clientes:

* Registro y archivo, propuesta y elaboracin de borradores, seguimiento firma y condiciones internas de contrato, amoritzaciones de export, documentacin del procedimiento de export.

Perfil del candidato

Dominio del Italiano y del Ingls (imprescindibles ambos). Muy valorables positivamente el Cataln y/o el Francs.

Formacin universitaria.

Dominio del programa Navision, Excel y Power Point.

Experiencia mnima de 10 aos realizando las funciones descritas anteriormente.

Clara orientacin al cliente internacional.

Perfil analtico con clara mentalidad de servicio, responsabilidad, extroversin y empata.

Capacidad de sntesis y de ordenacin.

Residencia en Valls Occidental.

Acostumbrada/o a trabajar bajo presin y objetivos.

Oferta de empleo

Oportunidades de carrera y desarrollo profesional.

Contrato laboral indefinido a jornada completa. Integracin en un proyecto de crecimiento.Dominio del Italiano e Ingls (imprescindibles ambos). Muy valorables el Cataln y/o Francs. Formacin universitaria. Dominio del programa Navision, Excel y Power Point. Experiencia mnima de 10 aos

**Estudios:**

**Formacin Profesional grado medio** **Aos de experiencia:**

**Sin Experiencia**

**Datos de la oferta**

**Salario:**

**A convenir****Jornada Laboral:**

**Jornada Completa** **Tipo de contrato:**

**Indefinido**



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