Warranty Administrator

2 months ago

Jupiter, United States MarineMax Full time
OVERVIEW: The Warranty Administrator is responsible for completing all functions involved with the compilation and submission of dealer claims for reimbursement of warranty parts and labor for the assigned service facilities.

KEY TASKS:
  • Submit pre-authorizations to insure the maximum reimbursement for worked performed and for the highest possible approval ratio.
  • Review pre-authorizations to insure expiration does not occur prior to claim submission.
  • Appeal valid pre-authorization that were denied by the manufacturer.
  • Reconcile work orders with pre-authorizations and make adjustments as needed to facilitate claim submission.
  • Review claims for labor or material adjustments with service manager/service writer so that the customer and the appropriate MarineMax departments are aware of their financial obligation.
  • Insure all parts requested by the manufacturer are returned within the timeframe specified by the manufacturer.
  • Responsible for Collection of Warranty Credits.
  • Negotiate and or appeal for adverse adjustments to claims implemented by manufacturers.
  • Submit accurate and approved claims within the Manufacturer's specified time limits.
  • Insure timely answers from manufacturers through follow up of dealer's claim.
  • Insure recall notifications are initiated properly, work documented, and all work is completed.
  • Research sublet orders and any other backup information necessary to file appropriate warranty claims.
  • Train service writers and parts personnel in the proper procedure for warranty repairs, parts ordering, and pre-authorization submission.
  • Work closely with the accounting department on warranty receivables to ensure prompt collection of credits due and the proper handling of credits.
  • Reconcile manufacturer's credits with both the pre-authorization and the actual cost of work performed.
  • Prepare reports showing dollar volume of claims paid, claims requested, elapsed time for claim resolution, and outstanding claims.
  • Continuously improve the timely and efficient collection of factory credits.
  • Hire, train, motivate and monitor performance of warranty staff.
  • All other duties as assigned
KEY RESULT AREAS:
  • Internal/external customer satisfaction
  • Warranty revenue
  • Accurate warranty/claim paperwork and reports
  • Accurate repair order file maintenance
  • Effective communication with other MarineMax departments and manufacturers

*MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities

  • Warranty Claims Specialist

    2 weeks ago

    Jupiter, Florida, United States MarineMax Full time

    Job Title: Warranty AdministratorMarineMax is seeking a highly organized and detail-oriented Warranty Administrator to join our team. As a Warranty Administrator, you will be responsible for ensuring timely and accurate submission of warranty claims to manufacturers, as well as maintaining accurate records and reports.Key Responsibilities:Submit...

  • Customer Service Representative

    4 weeks ago

    Jupiter, Florida, United States Cutting Edge Recruiting Solutions Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Cutting Edge Recruiting Solutions in Jupiter, Florida. As a key member of our client's service team, you will be responsible for processing incoming service requests, handling billings and collections, and maintaining customer databases.Key...

  • Customer Service Representative

    1 week ago

    Jupiter, Florida, United States Cutting Edge Recruiting Solutions Full time

    Job OverviewAs a Customer Service Representative with Cutting Edge Recruiting Solutions, you will be responsible for processing incoming service requests, handling billings and collections, and maintaining customer databases. You will provide clear and concise communications with clients, service technicians, and third-party vendors.This is a...

  • Customer Service Representative

    1 week ago

    Jupiter, Florida, United States Cutting Edge Recruiting Solutions Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Cutting Edge Recruiting Solutions. As a key member of our customer service team, you will be responsible for processing incoming service requests, handling billings and collections, and maintaining customer databases.Key...

  • Customer Service Representative

    2 days ago

    Jupiter, Florida, United States Advanced Roofing Full time

    Job Title: Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you have a knack for multitasking and staying organized? We're seeking a skilled Customer Service Representative to join our team at Advanced Roofing.Key Responsibilities:Process all incoming client service, maintenance, and warranty calls in a...