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Call Center Operator
2 months ago
Contract to hire $16.50 hr
Entry - Level Helpdesk opportunity
8:30 am to 5:00 pm
Daily Activities include:
- Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
- Manages ( inbound/outbound ) phone calls from Lottery retailers
- Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
- Dispatch technicians as appropriate for on-site repairs
- Knowledge of tracking software
- Strong analytic skills
- Ability to learn proprietary software and hardware applications as applied to the Call Center Operator position
- Ability to work in a team environment
- Ability to troubleshoot
- Ability to explain technical information to a non-technical client
- Strong verbal and written communication skills
- Understanding of help desk operations, tools, methodologies and processes
- Technical customer service skills
Education, Training and Experience
High school diploma or equivalent training and experience.
One (1) year prior related customer service experience, in a technical call center environment.
Call tracking system experience preferred
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check is a requirement of employment. A pre-employment drug screening is also a requirement.
COM091
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
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