Current jobs related to LensCrafters - EyeCare Advisor - Brea - Luxottica


  • Brea, United States Luxottica Group Full time

    The Eye. Care Advisor creates exceptional value in the lives of our customers by delivering the Lens. Crafters Experience. Ensures all patients receive the highest quality Optometric care. Delivers the stores key performance indicators by integratin Advisor, Customer Service, Healthcare, Skills, Patient

LensCrafters - EyeCare Advisor

1 month ago


Brea, United States Luxottica Full time

Requisition ID: 851349 Store #: 000467 LensCrafters Position: Part-Time LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. GENERAL FUNCTION The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care. Delivers the store’s key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together. MAJOR DUTIES & RESPONSIBILITIES Greets customers without delay (within 30 seconds). Promptly answers the telephone (3 rings) in a friendly and courteous manner. Explains all required paperwork, tests, products, and services. Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor, or Retail Management when necessary. Shows patience and courtesy to indecisive or difficult customers and patients. Performs work accurately and thoroughly despite time pressure and customer volume. Identifies situations involving unsatisfied customers and acts quickly for resolution. Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures. Handles and files all patient records in an organized and efficient manner in accordance with HIPAA. Places contact lens orders, processes shipments, and properly submits invoices for payment. Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details. Explains to customers “One Hour” processing and expected delivery times. Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines. Maintains a safe working environment for all associates/patients. Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials. RETAIL Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames. Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle, and budget. DOCTOR’S OFFICE Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have. Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses. Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed. BASIC QUALIFICATIONS High School graduate or equivalent. Strong customer service skills (internal and external). Knowledge of current fashion trends. Strong communicator and listener. Problem-solving ability. Familiarity with cash register, computers, and calculators. Sales skills. Strong basic math skills. Knowledge of office and store merchandise. PREFERRED QUALIFICATIONS Previous experience in customer service, retail, and/or optical. Strong interpersonal skills. Pay Range: 18.22 - 25.14 Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law. Nearest Major Market: Orange County Nearest Secondary Market: Los Angeles #J-18808-Ljbffr