EUC Engineer

Configuration, deployment, inventory management / tracking, of the

below assets for Corp users and retail stores:

Laptops, Desktops, Docking stations, Mobile phones, Ipads, iPods,

Monitors, Printers, Keyboard and mice, Ticket printers, POS units, PDT

guns, symbol scanners, POS Peripherals and RFID scanners

Primary Skills #
•Configuration, deployment, inventory management / tracking, of the below assets for Corp users and retail stores:Laptops, Desktops, Docking stations, Mobile phones, Ipads iPods,Monitors, Printers, Keyboard and mice, Ticket printers, POS units, PDT guns, symbol scanners, POS Peripherals and RFID scannersReview equipment order form with PM
•Receiving incident and service requests in service management tool
•Providing information to the End Users, including feedback on Incident tracking and Service request status to tickets
•Manage vendor quotes
•Esker order process and send Purchase Orders to Service Providers
•Receive required approvals before placing the request for new orders
•Tracking, Deployment / shipping equipment to stores and users as applicable

Secondary Skills # End user support for Corp and Retail Stores

- Strong knowledge with Windows OS and iOS devices

- Installation support for standard software and propose process for new application requests

- Technical troubleshooting skills

- Incident and Request Management

- Excellent customer service skills

Strong understanding of EUC environment and managing business relationship