Blood Donor Care Specialist

2 months ago

Buffalo, United States ConnectLife Full time

ConnectLifes Blood Donor Care Specialists (Phlebotomists) are the key to our ability to provide 75% or more of the life-saving blood supply in Western New York's hospitals. Our Phlebotomy teams operate local blood drives in the Western New York and surrounding areas. Preference is given to candidates with phlebotomy certificates or experience.

A Day in-the-Life of a Blood Donor Care Specialist:

How your day starts depends on where you work. We hold blood drives seven days a week throughout Western New York and surrounding areas. It is possible you may travel as far as Bradford, PA for a mobile drive. We also have Neighborhood Blood Donation Centers that have ranging hours of operations and appointment schedules. Blood Donor Care Specialists have an opportunity to make connections with donors that increase repeat donations. Excellent customer service skills are essential to this role.

Employees are required to assist with the set-up and take-down of our drives. Staff are required to lift up to 40lbs. As a Blood Donor Care Specialist, you will screen the donor to determine eligibility for blood donation. This includes donor registration, health history and taking vitals. Once the screening is successfully complete, you will begin the blood donation.

One blood donation can save up to 3 lives in your community

Full time

Schedule:

-Rotating Saturdays

-Variable schedule anytime between the hours of 6:30am-6:30pm *will provide a $2.00 shift differential when working outside of that time frame

Pay:

+ Non-exempt

+ $19.00/hr

+ Additional pay for successful collection competencies

Job Summary

Performs whole blood and double red cell phlebotomy. Medical screening of blood donors and donor care post donation. May be scheduled at fixed collection sites or various mobile draw sites within collection territory.

Education Requirements:

+ High school diploma or GED required.

+ Phlebotomy certificate preferred.

Experience:

+ 6 months of customer service experience required.

+ Previous experience in healthcare preferred.

Knowledge, Skills, and Abilities:

+ Excellent interpersonal skills, outstanding customer service and ability to professionally communicate with diverse individuals.

+ Must be computer proficient. Data entry required.

+ Must be adaptable to change, detail oriented, and highly organized with the ability to think critically and multi-task while maintaining focus and accuracy through interruptions.

+ Experience working in a fast-paced and collaborative team environment strongly preferred.

+ Must be self-motivated and reliable with a professional appearance and demeanor.

+ Must have a valid NYS drivers license and reliable transportation.

Required Physical Demands:

+ Frequent sitting, standing, walking, bending, squatting, and kneeling.

+ Frequent lifting, carrying, pushing, pulling up to 25lbs. Occasional lifting, carrying, pushing, and pulling up to 50 lbs.

+ Frequent reaching forward. Occasional reaching lateral and overhead.

+ Continuous receiving detailed information through written, electronic, and oral communication.

+ Frequent clarity of vision at near and/or far distances.

Essential Job Functions:

+ Greets and provides outstanding customer service to blood donors, making all feel welcome and appreciated for their donation. Completes donor registration process for new and returning donors.

+ Assess donor for adequate venipuncture site. Prepares site and performs phlebotomy per ConnectLife SOP in order to ensure aseptic collection and promote donor comfort. Manage multiple donors during phlebotomy.

+ Programs double red cell collection machine and performs troubleshooting as needed during automated collection procedure, addressing alarms appropriately and seeking assistance where needed.

+ Performs preventative maintenance, machine set-up and daily cleaning of automated collection device. Notifies supervisor if machine service is needed.

+ Work collaboratively with assigned teams to assure set up will promote effective donor flow through all steps of the donation process, eliminating delays and bottlenecks where possible. Assures any problems or issues are handled discreetly and professionally.

+ Performs physical assessment to include blood pressure, pulse, temperature, and finger stick for hemoglobin determination. Determines donor suitability based on the findings.

+ Reviews donor questionnaire or donor history card for completions and reviews donors medical history as needed in order to determine eligibility to donate. Completes documentation as required.

+ Explains the blood donation process, answers donor questions, and obtains donor consent for donation. Explains reason for blood donation deferral where appropriate.

+ Administers care and post-donation care to draw site and provides post-donation instruction to donor. Confirms donor is feeling well after donation and directs/assists donor to refreshment area. Thanks and releases donor when appropriate, asking them to consider donating with ConnectLife again.

+ Appropriately handles donor adverse reactions as necessary.

+ For mobile drives, assists in loading of drive supplies and unloading of supplies at drive site. Sets up registration/screening/draw/refreshment areas, taking into consideration traffic patterns and donor flow. Performs break down at the end of drive, assists in loading of drive supplies at drive site and unloading of supplies at the staging site.

+ Processes blood units as required (i.e., strip, clip) and stores blood in appropriate receptacles. Accounts for all units, tubes, and appropriate paperwork in preparation for scheduled pick-up.

+ Assists with stocking of mobile drive cases/bus/fixed site workstations as needed to ensure the availability of all materials needed to complete screening and draw of donors.

+ Follows all standard operating procedures and observes current Good Manufacturing Practices (cGMPs) in accordance with and NYSDOH regulatory requirements.

+ Acts as preceptor as needed.

What we offer:

+ Health, Dental, Vision and Life Insurance available

+ Paid vacation and sick time on an accrual basis

+ 401(k) after a year of service with 3% contribution by employer

+ Mileage Reimbursement

+ Additional incentive pay for successful collections and competencies

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