Technology Support Specialist

2 weeks ago


Delaware, United States OHIONET Full time

**Technology Support Specialist**

* Ohio Wesleyan University

* Delaware, OH

* Mid-Level

* Full-Time

* Purchase, install, manage, and maintain classroom equipment in collaboration with the Multimedia Technology Services Manager, Information Services and other campus partners

* Test and troubleshoot issues with classroom technology which includes but is not limited to computers, projectors, microphones, clickers, adaptors, webcams, video recorders, speakers and cables

* Checkout circulating classroom technology equipment via the librarys LMS, working in collaboration with the librarys cataloging and access services staff when necessary

* Provide orientation and training for users borrowing equipment

* Assist with the planning and design/redesign of classroom and event spaces

* Set up and tear down equipment for temporary classroom and campus events

* Record, stream, edit and archive select campus events

* Assist w/ supervision of student employees

* Coordinate and collaborate closely with the appropriate staff for Media Center room scheduling, develop training materials, and explore and test new technologies, especially equipment

* Other duties as assigned

**Required Qualifications**

* Experience providing technology support services

* Basic knowledge of and experience troubleshooting Windows PCs and Apple computers

* Experience with common instructional technology equipment

* Understanding of core video signals and audio signal flows

* Familiarity with professional audio equipment

* Basic knowledge of video and audio editing software

* Ability to perform routine equipment maintenance

* Ability to work independently and collaboratively, and be highly reliable

* Skilled at time management and handling multiple projects/issues concurrently

* Ability to work with frequent interruptions

* Demonstrated willingness to grow their knowledge and experience with new tools and methods

* Excellent communication skills both written and oral

* Ability to lift/carry 25 pounds.

**Desired Qualifications**

* Knowledge of live streaming software and platforms, such as Wirecast, OBS, YouTube Live, Facebook Live, Google Meet, Zoom, etc.

* Demonstrated ability to work with a diverse group of faculty, staff, and students

* Supervisory experience

* Training experience

* Bachelors degree


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