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Customer Service Representative
1 month ago
Job Title: Customer Service Representative Company: Think Tell Junction Location: Miami, FL Job Type: Full-Time (40 hours per week) Salary: $42,500 to $46,800 per year About Us: At Think Tell Junction, we understand the significance of staying connected in today's fast-paced world. We are thrilled to welcome you to a realm where communication transcends boundaries, and every conversation is an enriching experience. Join our innovative team and be a part of a company that values creativity, collaboration, and the power of effective communication. Job Description: We are seeking a dedicated and friendly Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring they have a positive experience with our products and services. Your ability to handle inquiries, resolve issues, and provide exceptional customer support will be crucial to our success. Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Assist customers with product information, order status, and technical support. Resolve customer complaints by identifying the issue, determining the cause, and providing the best solution. Process orders, returns, and exchanges accurately. Maintain customer records by updating account information as needed. Work closely with other departments to ensure customer satisfaction. Provide feedback to the management team on customer issues and trends. Stay informed about company products, services, and promotions. Qualifications: High school diploma or equivalent; associate’s or bachelor’s degree preferred. Previous customer service experience is a plus. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency with Microsoft Office Suite and customer service software. A positive attitude and a commitment to providing outstanding customer service. Ability to work independently and as part of a team. Benefits: Competitive salary ranging from $42,500 to $46,800 per year. Health, dental, and vision insurance. Paid time off and holidays. Professional development and training opportunities. Supportive and inclusive work environment. Opportunities for career growth and advancement. Join Think Tell Junction and be part of a team that values innovation, creativity, and the power of communication. Apply now and help us connect the world through meaningful conversations. We look forward to hearing from you #J-18808-Ljbffr