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Physician Liaison
2 months ago
The Physician Liaison serves as an ambassador for University Hospitals. This is a multi-faceted role in which the Physician Liaison will build, maintain and enhance relationships between UH physicians and independent physicians in UH's primary and secondary service area. The primary focus is to connect UH physicians and potential referring physicians both within and outside the UH organization to a designated UH service and facilitate access. Enhancing and improving the overall experience of the referring physician is essential. The fundamental measure of success is growth in referrals to a UH designated service.
Essential Functions
- Grow referrals to UH from a specific assigned geographic territory
- Maintain accurate information on all physicians within the assigned territory
- Call on specific physician practices and meet with physicians and their staff
- Facilitate personal interactions between a designated UH service's resources and individual physicians in the territory
- Be a subject matter expert about each of UH's key designated services and locations and specific individuals by specialty
- Gather and report market intelligence
- Triage any/all operations issues which arise to the appropriate operations manager/leader
- Analyze referral patterns of specific physicians to understand opportunities for growth
- Participate in marketing planning sessions for key service lines/hospitals and other operating units
- Develop strong relationships with key UH physicians and operational leaders and attend their operational meetings as necessary
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications:
Qualifications Education
- Bachelor's Degree in Business Administration, Marketing, or Healthcare Required
- 5+ years in healthcare or related field Required
- Demonstrated goal achievement Required
- Knowledge of the healthcare industry Required
- Must exercise creativity and have well-developed problem solving skills with the ability to negotiate mutually satisfactory resolution of problems Required
- Self-motivated individual focused on goal achievement Required
- Superior oral and written communication skills Required
- Demonstrable evidence of team play and individual accountability Required
- Energy and optimistic style focused on relationship building Required
- Strong evidence of navigating delicate relationships Required
- Confident, motivated self-starter and demonstrate flexibility, initiative and customer focus Required
- Computer proficiency with experience in database management and customer relations management as well as Microsoft Office products: Word, PowerPoint, Excel and Outlook Required
- Standing Occasionally
- Walking Occasionally
- Sitting Constantly
- Lifting Rarely 20 lbs
- Carrying Rarely 20 lbs
- Pushing Rarely 20 lbs
- Pulling Rarely 20 lbs
- Climbing Rarely 20 lbs
- Balancing Rarely
- Stooping Rarely
- Kneeling Rarely
- Crouching Rarely
- Crawling Rarely
- Reaching Rarely
- Handling Occasionally
- Grasping Occasionally
- Feeling Rarely
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Frequently
- Eye/Hand/Foot Coordination Frequently
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