Regional Operations Manager- New Construction

3 weeks ago

Phoenix, United States American Woodmark Full time
Job Description

PURPOSE:

This position is responsible for managing all operations and customer service related activities of the builder centers in a given region. This includes recruiting, developing and measuring the performance of all operations and customer service employees.

ESSENTIAL FUNCTIONS:

  • Manage multiple branch operations including the field service work of all field employees including contract workers in meeting and/or exceeding job completion, just-in-time deliveries and installations, and service policy goals
  • Manage the customer service function within those builder center locations, including order processing and delivery scheduling
  • Work with the builder center team in the review of operations processes to ensure efficient invoicing and collections
  • Recruit, develop and retain qualified operations and customer service teams at each builder center location
  • Build and maintain effective business relationships with key vendors including outside vendor products such as counter tops, marble tops, customer items, and delivery partners (i.e., 3rd party carriers)
  • Ensure that all operations remain in compliance with OSHA, state, and local regulatory agencies, and maintain safety programs that ensure the necessary safety training occurs and is in compliance with appropriate state and federal regulations
  • Monitor and ensure compliance with company financial policies concerning general liability and workers' compensation insurance
  • Accountable for facilities management including leases, repairs and maintenance
  • Accountable for equipment management including all hardware, fax machines, copiers and computers
  • Analyze reports and monitor department profitability
  • Provide quality control feedback to manufacturing
SUPERVISES:

This position is responsible for the management and supervision of all field operations managers and lead field superintendents and customer service managers and lead builder service representatives in the builder centers in a given region.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

Education and/or Experience:
  • Bachelor's degree in operations management, logistics, general business or distribution management or related field, master's in business administration preferred;
  • Minimum of 4 years of supervisory experience in recruiting, developing and retaining an effective operations team;
  • Minimum of 5 to 7 years of field experience i.e., service, installation, managing subcontractors;
  • Experienced in developing, implementing, and managing systems and processes with a focus on quality;
  • Familiar with TQM and CIP theories and practices;
  • Advanced computer skills including Microsoft products, specifically Excel, Access and Word;
  • Excellent oral and written communication and organization skills; and

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