Associate Director
2 weeks ago
- MoveDocs is a technology-enabled services company designed as an end-to-end solution for personal injury law firms and healthcare providers. Were focused on helping uninsured and under-insured patients gain access to healthcare they need that would otherwise be unable to access or afford. We are proud of our mission and are passionate about applying technology to the challenge of making healthcare more accessible.
- Oasis Financial is the most recognized national brand and industry leader in consumer legal funding. Oasis helps plaintiffs regain control in helping to cover essential living expenses while they await legal settlements. Oasis Financial is also a founding partner of ARC, the Alliance for Responsible Consumer Lending, and APA, Americans for Patient Access.
- Probate Advance is the industrys leading inheritance funding provider, providing heirs with the money they need until the lengthy inheritance process is completed.
Libra Solutions is looking for an experienced, customer centric, process and goal-oriented leader to direct its Probate Advance division. The Probate Advance Associate Director will oversee a team of 15 employees that services and supports a rapidly growing business, driven by robust product, marketing, and sales efforts. Teams include the marketing, sales, underwriting, funding, compliance, and servicing efforts for all cash advances we make to beneficiaries of estates tied up in Probate.
Initial focus will be on evaluating current end-to-end processes, workflows, and teams from first customer contact through their funding and servicing journeys. This entails becoming an expert in the operating model to develop process improvements while aligning and optimizing team focus. Leading a multifunctional team, this qualified candidate is expected to develop a more efficient, consistent, and scalable operation through effective communication, change management, leadership, performance management, process design, staffing, and use of reward & recognition programs.
The successful candidate will be strategic, analytical and execution oriented while improving the capability and performance of the team. This leader will need to partner and collaborate cross functionally with peers to solve business problems and is expected to communicate regularly with the Libra Executive Leadership Team and Board of Directors.
This position will report to the Libra CEO and is located out Rye Brook, NY. Responsibilities:
- Be an exceptional leader of people and essential part of the Libra leadership team.
- Create a high-performing team, leading all aspects of key talent retention, skills development, performance management and staffing (recruiting, hiring, and training) for all operations functions.
- Assess current operations performance and processes, recommend, and implement improvements to enable scalability and consistency in service delivery to internal and external customers.
- Determine and ensure appropriate staffing levels including development, review, and approval of budgets for Operations and related business investments.
- Ensure systems and operations flow smoothly and are monitored daily, weekly, and monthly for intended outcomes.
- Lead strategic efforts that drive efficiency and enhance customer experience while controlling costs.
- Work with Analytics to source data and determine impacts and actions necessary to assess and maintain operational performance.
- Establish KPIs and reporting/analytics to measure performance and ensure team and individual accountability.
- Drive the research and deployment of solutions and corresponding business processes to enhance efficiency.
- Create competitive compensation plans with strong alignment and incentives in order to drive performance, employee retention and scalability.
- Build out internal risk management functions by creating appropriate controls across workflows to limit fraud and/or errors.
- Bachelors degree required. MBA or advanced degree is a plus but not a pre-requisite.
- 3+ years of experience leading a business unit or stand-alone business with at least 10 team members.
- Must be process and metrics oriented, well-organized, highly motivated, and self-directed with the ability and desire to have real impact on an organization.
- Strong organizational, analytical, and interpersonal skills.
- Excellent communication skills, externally and internally.
- Proven ability to source talent and build high-performing teams.
- Technical proficiency, curiosity, and ability to influence others.
- Track record of success working with and leading change in an entrepreneurial, fast growth business.
- Experience working at a PE sponsor-owned companies is a plus.
- Experience in personal injury, legal, specialty finance, or cash advance fields is a distinct advantage.
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Associate Director
3 weeks ago
Port Chester, United States Libra Solutions Full timeWhen life gets hard, we make it easier! Libra Solutions simplifies and eases the burden of legal processes for plaintiffs, heirs, and the attorneys and healthcare providers who serve them. Libras beneficiary funding business, Probate Advance, is the industrys leading inheritance funding provider, providing heirs with the money they need until the lengthy...
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Chester, United States Widener Full timePlan, coordinate and implement all grant activities related to administering the OVW Campus Program grant. (80%) Work closely with the Project Supervisor and other key stakeholders to develop, facilitate, and maintain the institutions Coordinated Co Education, Director, Associate, Project Management, Public Health, Program
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West Chester, United States West Chester University of PA Full timeJoin a vibrant equity-minded campus community whose excellence is reflected in its community, cultural engagement, and student success. The Office of Educational Accessibility (OEA) invites applicants for the position of Associate Director. This is a Director, Education, Faculty, Office, Associate, Track
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West Chester, United States West Chester University of Pennsylvania Full time24-128 Associate Director, Office of Educational Accessibility (Tenure-Track Faculty) LocationWest Chester University, PA Job TypeRegular / Full-Time Job Number24-128 DepartmentAcademic Affairs DivisionUndergraduate Studies & Student Support Services Position SummaryJoin a vibrant equity-minded campus community whose excellence is reflected in its...
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