Desktop Support Engineer
3 weeks ago
Overview
NSC Global is currently looking for a
Desktop Support Engineer
to join our growing company.
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.
POSITION : Desktop Support Engineer
JOB TYPE : Direct Hire (W2) with NSC Global START DATE : IMMEDIATELY
Responsibilities
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associates degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.
Position Description :
Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position
Qualifications
Knowledge & Experience :
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.
Personal Attributes :
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.
Soft Skills :
Thought Process:
Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
Interpersonal:
Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
Physical:
Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.
#J-18808-Ljbffr
-
Support Technician
1 week ago
El Paso, United States Marathon Petroleum Corporation Full time[Contract position renewable every year: [Rate: $30 per hour with overtime opportunity [Role: Support Technician [Experience Level: Entry-Level (1-3 Years Experience) [Education Level (recommended): Minimum of a High School Diploma/degree preferred [Skill...
-
Support Technician
2 days ago
El Paso, United States Marathon Petroleum Corporation Full time[Contract position renewable every year: [Rate: $30 per hour with overtime opportunity [Role: Support Technician [Experience Level: Entry-Level (1-3 Years Experience) [Education Level (recommended): Minimum of a High School Diploma/degree preferred [Skill...
-
Lab Support Specialist
1 week ago
El Segundo, United States Themesoft Inc. Full timeRole: Lab Support SpecialistLocation: El Segundo, CA - OnsiteJob Description:Kites IT Tech Ops team needs onsite Lab Support Specialists for the MVP01 (Oceanside) and RDMC (Santa Monica) QC Labs. The scope includes efficient and reliable operation of internal desktop lab systems and will handle tactical matters such as service requests as well as when...
-
Lab Support Specialist
1 week ago
El Segundo, United States Themesoft Inc. Full timeRole: Lab Support SpecialistLocation: El Segundo, CA - OnsiteJob Description:Kites IT Tech Ops team needs onsite Lab Support Specialists for the MVP01 (Oceanside) and RDMC (Santa Monica) QC Labs. The scope includes efficient and reliable operation of internal desktop lab systems and will handle tactical matters such as service requests as well as when...
-
Lab Support Specialist
1 week ago
El Segundo, United States Themesoft Inc. Full timeRole: Lab Support SpecialistLocation: El Segundo, CA - OnsiteJob Description:Kites IT Tech Ops team needs onsite Lab Support Specialists for the MVP01 (Oceanside) and RDMC (Santa Monica) QC Labs. The scope includes efficient and reliable operation of internal desktop lab systems and will handle tactical matters such as service requests as well as when...
-
Lab Support
1 week ago
El Segundo, United States Themesoft Inc. Full timeJob Title: Lab System Support/ Site MFG & QC Lab SupportLocation: El Segundo, CA (On-Site)Duration: Long Term Job Description: Must Have's: The hiring team would like to emphasize that the QC Lab related activities listed on the JD are crucial as well as predominantly Lab Support experience (so hands on GxP is mandatory). Please be sure your candidates have...
-
Lab Support
1 week ago
El Segundo, United States Themesoft Inc. Full timeJob Title: Lab System Support/ Site MFG & QC Lab SupportLocation: El Segundo, CA (On-Site)Duration: Long Term Job Description: Must Have's: The hiring team would like to emphasize that the QC Lab related activities listed on the JD are crucial as well as predominantly Lab Support experience (so hands on GxP is mandatory). Please be sure your candidates have...
-
Lab System Support/ Site MFG
1 week ago
El Segundo, United States Themesoft Inc. Full timeJob Title: Lab System Support/ Site MFG & QC Lab SupportLocation: El Segundo, CA (Onsite)Duration: Long Term ContractJob Description:Project Scope:Kites IT Tech Ops team needs onsite Lab Support Specialists for the MVP01 (Oceanside) and RDMC (Santa Monica) QC Labs. The scope includes efficient and reliable operation of internal desktop lab systems and will...
-
Lab System Support/ Site MFG
1 week ago
El Segundo, United States Themesoft Inc. Full timeJob Title: Lab System Support/ Site MFG & QC Lab SupportLocation: El Segundo, CA (Onsite)Duration: Long Term ContractJob Description:Project Scope:Kites IT Tech Ops team needs onsite Lab Support Specialists for the MVP01 (Oceanside) and RDMC (Santa Monica) QC Labs. The scope includes efficient and reliable operation of internal desktop lab systems and will...
-
Corrosion Engineer
4 weeks ago
El Paso, Texas, United States LHR Amricas Full timeThe Saudi Arabia's largest producer of hydrocarbons (oil and gas) will be in Houston conducting face-to-face interviews for expatriate opportunities based in Saudi Arabia.We are seeking a Corrosion Engineer to join the Southern Area Technical Support Division (SATSD) of SAOO Technical Support Department.The corrosion engineer primary role is to perform...
-
Project Engineer
4 weeks ago
El Paso, United States BizLink Full timeJob Summary:BizLink Tech, Inc. is looking for a Project Engineer to join our team in El Paso, TX. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Essential Duties and Responsibilities: Coordinate and support interconnect solutions manufacturing projects, especially the interactions between machine,...
-
Project Engineer
3 weeks ago
El Paso, United States Cornerstone Detention Full timeJob Description: We are seeking a talented and motivated Project Engineer to join our dynamic team at Cornerstone Detention Products INC. The Project Engineer will play a key role in the successful execution of detention equipment projects from conception to completion. This position offers an exciting opportunity to work on diverse projects, collaborate...
-
Current Product Engineer-Chassis
1 week ago
El Paso, United States GVW Group Full timeCurrent Product Engineer – Chassis ( USA Truck OEM) – AUTOCAR TRUCKS, LLC - BIRMINGHAM, AL Autocar , LLC, headquartered in Birmingham, Alabama, is a leader in engineering, assembling, and servicing severe duty trucks. With a steady stream of innovations to their Xpeditor line - ranging from improved ergonomic cabs and integrated controls to a new...
-
Laboratory IT Support
5 days ago
El Segundo, United States Stellar Consulting Solutions, LLC Full timeScope of Services Workstation support, including direct support to end-users ranging from Tier 1 - 2 type issues Understanding of the business processes and all applicable procedures, including in-depth knowledge ofGxP operations as it relates to the FDA’s CFR 21 Part 11 requirements and Good Documentation Practices (GDP) Windows Desktop OS support tasks...
-
Laboratory IT Support
5 days ago
El Segundo, United States Stellar Consulting Solutions, LLC Full timeScope of Services Workstation support, including direct support to end-users ranging from Tier 1 - 2 type issues Understanding of the business processes and all applicable procedures, including in-depth knowledge ofGxP operations as it relates to the FDA’s CFR 21 Part 11 requirements and Good Documentation Practices (GDP) Windows Desktop OS support tasks...
-
Quality Engineer II
3 days ago
El Paso, United States Sumitomo Electric Industries Full timeCoordinate PPAP activities for new components and suppliers. Coordinate evaluation of new components to meet both customer and internal requirements Educate and provide developmental support to assure suppliers understand SEWS expectations and qualit Quality Engineer, Engineer, Evaluation, Manufacturing, Technology, Audit
-
Program Quality Lead Engineer
2 days ago
El Paso, United States X-Bow Systems Full timeJob DescriptionJob DescriptionJob Title: Program Quality Lead EngineerCompany: X-Bow SystemsLocation: Socorro, NMPosition Type: Full-TimeAbout Us: X-Bow Systems is a cutting-edge aerospace technology company focused on revolutionizing propulsion systems for space exploration and defense applications. Our team of innovative engineers and scientists is...
-
Product Engineer
3 days ago
El Paso, United States Sanmina-SCI Full timeSanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment...
-
Data Engineer
1 week ago
El Paso, United States Vantage Bank Full timeJOB CLASSIFICATION Full / Part-time: Full-time Hours Per Week: 40 Location: 175 E. Arizona Avenue, El Paso TX 79902 The Data Engineer is part of a high-performing Data Engineering team that will play a crucial role in designing, developing, and maintaining scalable data pipelines and infrastructure to support our banking operations. You will collaborate...
-
Engineering Technician
3 weeks ago
El Paso, United States Precision Optics Corporation Inc Full timeJob DescriptionJob DescriptionDescription:Overview:SolidWorks 3D CAD drafting and SolidWorks PDM configuration manager with hands on engineering technician experience. Day to day configuration management of the corporate cloud-based SW PDM system. Participates in generating product documentation and manufacturing fixture documentation. Maintains and repairs...