Customer Support Analyst
3 weeks ago
Job Description Customer Support Analyst ( **Job Number:**
298137 ) **Description**
**JOB SUMMARY:**
The primary responsibility of the position is to support the Aftermarket Customer Experience, including warranty & programs administration, parts sales support and account management.
**JOB RESPONSIBILITIES:**
- Work with a cross functional team to manage a portfolio of customer accounts, ensuring timely support and resolution of customer issues.
- Assisting customers in the procurement of parts. Work closely with supply chain and other functional teams to remove barriers in meeting customer needs.
- Administer warranty & programs, including claims management and negotiation of disputed items to an equitable settlement consistent with Textron Aviation policy and customer service objectives.
- Drive process improvements which create efficiencies and enhance value to the customer.
- Evaluates and determines the most cost effective and efficient approach for fulfilling customers requests.
- Work with different capabilities within the organization to enrich customer experience.
- Additional duties include standard and ad-hoc reporting and analysis, as well as other activities where appropriate.
- Effectively communicate information to a diverse audience of customers, both internally and externally, maintaining a professional appearance and demeanor.
- Coordinates and executes all activities necessary to produce the Customer desired solutions in accordance with the Customers requirements.
**Qualifications**
**EDUCATION/ EXPERIENCE:**
* Bachelors degree in
+ Business Administration
+ Aviation Management
+ Other related field
**QUALIFICATIONS:**
* Must be able to work in a customer-oriented environment with professional demeanor and minimal supervision
* Organized and action oriented
* Able to effectively communicate and comfortably deal with high end clients
* Strong interpersonal and problem solving skills
* Builds and maintains constructive relationships
* Excellent written and verbal communication skills
**Take your career higher at Textron Aviation.**
Competitive starting salaries with growth potential
Health benefits beginning day one
Tuition assistance and continuing education programs
12-paid holidays a year
Paid parental leave options
**A new career awaits.**
Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including US Citizenship, for access to classified information. **Primary Location**
: US-Kansas-Wichita
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